The difference between mediocre and exceptional CEM results, is a rapid deployment while maintaining a smart program design. Our Launchpad services will guide your enterprise-wide program through design, configuration and into a live solution within weeks. We work closely with our clients to implement a custom-tailored CEM program that sets you up for success. Our expertise covers your program through digital and traditional channels, self-serve administration as well as bullet-proof security architecture. We will keep the simple things simple and allow us to deal with the hard parts so that you can focus on generating results in a matter of time.
Our decades of CEM experience have led us to provide the “right” amount of services for your program to achieve maximum results and de-risk your investment. This includes hands-on help and support for your program’s daily management to ensure it has a strong operational foundation. Expedited improvements through proactive program optimization based on data-driven decision making and benchmarking. Work with us to generate a continued and sustainable program that easily evolves into an award winning, best practice, and culture changing CX program.
Our Self Service tools combine the ease of carrying out small changes, with the safeguards and enterprise integration required for a complex, multi-channel CEM program. Give the control back to your Customer Experience Program Managers by allowing visibility, and lowering the costs of simple administrative changes like change requests. Increase the speed of survey edits and deployments, while our imbedded brand protection and sampling rules monitor any changes you make. No more need for over-complication; quickly and easily listen to your customers whenever you want.