Customer experience isn’t always a one-size-fits-all approach. That’s why we partner with industry-leading market research, management consulting and technology companies. We also work with service providers already inside a client organisation. Regardless of the approach, the end objective and result are always the same: Deliver a successful, world-class CEM solution to clients.
Our research partners, like Nielsen, are the world’s leading authorities on market intelligence, benchmarking and consumer insights. Our integration with their services combines strategic industry trends with transactional level insights to drive business transformation using the Voice of Customer.
We partner with the top management consulting firms to power the customer experience initiatives and business processes they’ve put in place. This includes our work with Greenwich Associates, the leading provider of global market intelligence and advisory services to the financial services industry.
Technology is always expanding and advancing customer experience in every way. Our partnerships with top international technology companies ensure far-reaching back-end, interface, application, sales and organisational capabilities for any CEM program.