Our award-winning customer experience management (CEM) software and programs are the culmination of years of dedicated work for hundreds of top-tier brands, meaning that we have the people, the knowledge and the best practices to help you attain your goals. Here are some of the industries we’ve attained serious results for:
In telecommunications, competition is fierce. Operators stop at nothing to entice customers to switch providers, but with similar devices, rate plans and network coverage, what really drives loyalty is superior service. ResponseTek is the leader in CEM for telecommunications, working with over 60 global telco clients helping them improve retention, ROI and brand reputation.
Whether its retail banking, lending, or credit card services, you need to build trust with customers to retain their loyalty. Today, customer driven products, services, and responsiveness all need to be quick and personalised to deliver outstanding experience. ResponseTek helps the world’s largest financial institutions understand what customers want across organisational channels in B2B and B2C lifecycles:
Insurance is confusing and complicated. When something goes wrong, customers rely heavily on their insurer in what is often a highly emotional and stressful situation. The impact of one mistake may be irreversible by the brand. This is why Global insurance providers rely on ResponseTek to ensure every transaction they deliver is personalised, empathetic and easy for the customer.
Customers have more choice than ever before to generate their own power, and are growing less reliant on their utility supplier. Nowadays, utilities are under immense pressure to adapt to changing customer needs. ResponseTek is a leader in utilising real time customer feedback to improve customer retention and engagement, and adapt to changing customers’ needs.
Whether customers shop online, via mobile or in brick-and-mortar retail locations, they expect a consistent experience regardless of the channel they are purchasing from. ResponseTek brings global best practices to retail CEM programs, ensuring a complete view of this multifaceted customer experience. This means customers get the service and products they love, while businesses gain loyalty.