ResponseTek from humble beginnings to great achievements

ResponseTek’s executive team is a select group of fearless leaders who consistently break boundaries and exceed expectations while fostering collaboration. They also have bulletproof backgrounds in software, technology, business and consulting, making them a powerhouse of knowledge and experience for the company.

Passionate about what we do, and the clients we work for, we are CEM innovators who have created award-winning solutions for leading brands around the globe. More importantly, we’ve cultivated long-lasting client relationships with real value. Outspoken, open-minded and always searching for better ideas, we continue to make ResponseTek a global success story that clients love.

Meet our executive team

Kyle Ford

Experience & Accolades

Kyle Ford is a seasoned technology executive with 20+ years of success managing global organizations and positioning companies for growth and profitability. His broad range of experience includes work in financial technology and services, digital media, big data and cloud computing. Before joining ESW, Kyle managed global software companies for Warburg Pincus, Silver Lake and Genstar, and created and sold enterprise and retail cloud-based software. Kyle received an undergraduate degree in economics from Stanford University and an MBA from the Kellogg Graduate School of Management. He lives in San Mateo, California, USA, with his wife and two children.

Norman Wong
Chief Commercial Officer (CCO)

Experience & Accolades
Norm drives revenue growth, contracting and legal process for ResponseTek, and previously served as the company’s Chief Financial Officer for over 8 years. With over 15 years of experience in the financial field, he also was the CFO of Xilix Technology Corp. and InflaZyme Pharmaceuticals Ltd. and held various financial positions for Mobile Data Solutions Inc.

Gord Elder
Vice President, Product & Technology

Experience & Accolades
A co-founder of ResponseTek, Gord defines and manages product marketing and pricing, and all aspects of product delivery. He is also instrumental in creating the company’s client solution implementations and managing its software development projects. Prior to ResponseTek, Gord was a project and client manager for the industrial design group at Earth Tech, one of North America’s largest engineering services firms.

Chris Randall
Chief Customer Officer

Experience & Accolades
Chris Randall is responsible for the Customer Experience Vision and Thought Leadership at ResponseTek. He has personally led and consulted on best practice Customer Experience Programs spanning 5 continents across numerous industries. Chris is the architect of ResponseTek’s Customer Experience Blueprint© and an active speaker on Customer Experience. An instrumental influence in the company since 2001, he’s developed its business planning, marketing, sales and service model.


Peter Oxley
Vice President, Global Sales

Experience & Accolades
Peter is responsible for the sales strategy that drives growth from ResponseTek’s global leadership position in customer experience management. He has helped dozens of Fortune-class companies in telecom, financial services, hospitality, retail, travel and packaged goods implement changes that harness the maximum lifetime value from their customer relationships. He began his career with Bain & Company and, more recently, co-founded and served as CEO of RewardStream, an award-winning loyalty & referral marketing solution deployed in over 39 countries.


Elizabeth A Lockwood
Vice President, Global Marketing

Experience & Accolades
Liz has been working with some of the world’s best known and most loved brands for over 20 years, advising on brand, marketing and innovation strategy through the lens of consumer psychology and behaviour. From launching start-ups to helping global giants continue to grow, her focus is on helping brands create legions of loyal fans who contribute to business growth. Her experience spans technology, CPG, retail, financial services, professional services and real estate.

We’ve spent years doing the hard work
so that you don’t have to.

But don’t just let us talk at you, it’s time we got into a relationship of our own.