• Real-time customer insights through web surveys

  Application abandonment. Cancelled transactions. Dormant accounts. Opt-outs.

  Do you know why your ecommerce strategy isn’t working?

  Your customers might be waiting to tell you, but until you ask, you’ll never know.

  ResponseTek:Web Surveys allow you to quickly and easily monitor and survey customers based on the quality and frequency of activity on your ecommerce channel, and make the changes needed to retain your online market share.

How it Works

ResponseTek Web Surveys use email and 3G/push-to-web technology to send your customers “white label”, custom-branded invitations, including:

• Bulk outbound email invitations
• Rule-driven and transaction-based web invitations
• Opt-in web visitor invitations

We’ll work with you on the design and presentation of your custom survey interface to ensure high completion rates, and provide you access to our industry-leading, on-demand reporting suite.

The ResponseTek Advantage

ResponseTek:Web Surveys provides you results that are:

• Integrated in real-time into the ResponseTek:CEM reporting engine
• Delivered to key stakeholders in your organization based on defined business rules
• Summarized in executive summaries and dashboards
• Accessible via pre-configured and custom, ad hoc reports
• Integrated with your third-party customer data

The Right Results

ResponseTek clients use this low-cost survey channel to understand:

• Registration, sign-up and purchase processes
• Product and service quality
• Product selection, display and fulfillment
• Satisfaction, Loyalty, and Advocacy, including NPS®
• Brand and Marketing/Advertising

Find out more...
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