ResponseTek’s executive team is a select group of fearless leaders who consistently break boundaries and exceed expectations while fostering collaboration. They also have bulletproof backgrounds in software, technology, business and consulting, making them a powerhouse of knowledge and experience for the company.
Passionate about what we do, and the clients we work for, we are CEM innovators who have created award-winning solutions for leading brands around the globe. More importantly, we’ve cultivated long-lasting client relationships with real value. Outspoken, open-minded and always searching for better ideas, we continue to make ResponseTek a global success story that clients love.
Meet Our Executive Team
“I love that we help customers receive a better customer experience, while helping companies recognise the employees who consistently delight customers the most.”
As the CEO and founder of ResponseTek, Syed spearheads innovative solutions to make customer experience better for enterprises around the world. The company’s award-winning programs and services are fostered by his in-depth industry knowledge and passion for better CEM advancements. A former e-commerce and corporate strategy consultant, he’s created cutting-edge strategies for many Fortune 500 companies, in addition to Cambridge Technology Partners and Reid Crowther. He is also an Ernst & Young Entrepreneur of the Year finalist, a Business in Vancouver Top 40 under 40 nominee and Silicon Valley North Magazine’s “Next CEO.”
“My family, coaching my kids’ soccer teams, my childhood English football team, Liverpool FC, and helping local start-ups succeed as a board member of the Vancouver Enterprise Forum.”
“Teachers and nurses. They are superhuman in their efforts and invaluable to society. Often under-appreciated, they can change your life.”
“I have the greatest job in the company. I get to deal with customers and work with all of the functional groups, from managers and clients to accounting.”
Norm drives revenue growth, contracting and legal process for ResponseTek, and previously served as the company’s Chief Financial Officer for over 8 years. With over 15 years of experience in the financial field, he also was the CFO of Xilix Technology Corp. and InflaZyme Pharmaceuticals Ltd. and held various financial positions for Mobile Data Solutions Inc..
“I love camping, kayaking, canoeing, hiking and fishing. I also enjoy spending time with my wife and our children (three avid hockey players), and occasionally help out on the ice with them.”
“David Suzuki. As a former biology major, I had an opportunity to listen to him speak on campus. I was impressed by what an incredible speaker he was, and how he has been able to make such a powerful impact on an entire generation’s view on environmentalism, ecology and conservationism.”
“I love developing business for the company, meeting clients, hearing what they have to say, sharing our point of view and, perhaps, altering their perceptions for the benefit of their company.”
Mark has a proven track record for ensuring the sustainability of initiatives within an organisation, getting cross functional buy-in and ensuring that marginal gains will drive positive customer experience. He drives revenue and bottom-line growth through customer satisfaction, employee engagement and continuous improvement. He also has 15 years of experience in blue-chip consulting, specialising in revenue growth customer strategies at IBM, KPMG and recently was the Account Director and SME on Customer Experience at PwC.
“My family. Weekends are filled with kids’ activities from squash to cricket to football. I am also a huge Arsenal fan. I own my seat at the stadium and I try making it to most home matches … when I can’t, the lucky few in the office get my seat!”
“Big Superman fan, but from a real life perspective, Stephen Hawking — not just for his theories but also for his continued battle with his mind.”
“I love bridging the gap between market problems and leveraging technology to find and deliver novel solutions to our great customers.”
A co-founder of ResponseTek, Gord defines and manages product marketing and pricing, and all aspects of product delivery. He is also instrumental in creating the company’s client solution implementations and managing its software development projects. Prior to ResponseTek, Gord was a project and client manager for the industrial design group at Earth Tech, one of North America’s largest engineering services firms.
“Spending time with my family is my #1 passion, this usually includes lots of sports and outdoor time such as soccer, hiking and skiing with them. My personal time is spent playing hockey, riding my bike and enjoying photography.”
“I believe the best leaders can bring people together in crisis and difficult situations, and Winston Churchill was a person that really showed us what that meant. On a more personal level, I have always looked up to my Dad, an ex-Olympian who successfully ran a multi-generation family business, and was always a leader in our community — a pretty obvious role model to aspire to.”
“I started out passionate about the small team of individuals who were committed to quality, strong relationships and having fun along the way. As we’ve expanded globally, I’m excited to build a team that carries the same passion to an international client base.”
Chris Randall is responsible for managing ResponseTek’s global customer base as well as the team of senior consultants and project managers who service customers and design the CEM programs. An instrumental influence in the company since 2001, he’s developed its business planning, marketing, sales and service model. Prior to ResponseTek, he was a marketing and management consultant, advising on marketing programs, including corporate branding, positioning, advertising, promotions and market research.
“Being a father of three and having a background in sports means I coach a lot (baseball and soccer), with a hockey team likely on the horizon. We also take in the outdoors from our home in Vancouver, skiing, hiking and madly chasing children through the city’s various parks.”
“My parents and siblings. And my wife, of course.”
“It is so fun and satisfying to capture the company’s passion and essence, and make it live in our marketing messages. We bottle up the magic and value that we deliver for our clients.”
Peter is responsible for the overall sales and marketing strategy that drives awareness and growth from ResponseTek’s global leadership position in customer experience management. He has helped dozens of Fortune-class companies in telecom, financial services, hospitality, retail, travel and packaged goods implement changes that harness the maximum lifetime value from their customer relationships. He began his career with Bain & Company and, more recently, co-founded and served as CEO of RewardStream, an award-winning loyalty & referral marketing solution deployed in over 39 countries.
“I have a great wife and 2 very active boys that are involved in lots of sports. Tired boys = boys that stay out of trouble. I also love to paddleboard, surf and cycle. Additionally, I volunteer with an organization that mentors entrepreneurs.”
“David from David versus Goliath. He stands for innovative thinking and never giving up — tackling the insurmountable challenges.”
“I love how I get to interact and work with people across all functional levels of the business to help drive the growth of the business.”
Matt is responsible for the overall financial compliance for the global business, in addition to helping drive performance and profitability. Over the past 15 years, he has worked in a variety of industries in Australia, the UK and Canada. Matt began his career in public practice in Australia and most recently held senior Finance roles with Cogeco Peer 1 and Vision Critical. He also has a CPA, qualified in both Australia and Canada.
“Spending time with my wife and two kids. When not playing organized sports, we love hiking, biking and generally just being outdoors.”
“Terry Fox. Growing up in Australia, I’d never heard of Terry Fox until I immigrated to Canada 10+ years ago. His story and legacy are truly incredible and make me proud to (now) be Canadian.”
“I love the variety in my job, working with people from different departments and geographies, finding out what makes them click and how to align them with our business success.”
Nicole works in collaboration with her teams in Vancouver and Chandigarh to support our employees worldwide. She provides strategic leadership aimed at assisting RT in achieving its objectives, and align our talent with our strategy, by implementing program and practices that emphasize a high performance culture, continuous improvement and key employee retention and development.
Prior to starting her corporate career, Nicole played competitive tennis, including playing for Div 1 NCAA CSULB and competing on the ITF and WTA tour. As an HR professional, she has worked in various industries, including tourism with go2HR, consulting with Accenture and Tomorrow’s Workplace and medical devices with LivaNova (Sorin Group).
“Travelling & spending time outdoors. From Iceland to Patagonia and everything in between I can never get enough of meeting new people, taking in the amazing scenery and experiencing different cultures. I also love exploring BC, our amazing backyard, while hiking, biking, trail running and climbing.”
“While I admire a lot of great personalities, my inspiration comes from everyday people and friends I meet along the way and their amazing stories of resilience, compassion and positivity. Great things happen by a series of small things brought together, and those people remind me that regardless of the circumstances, our attitude will help us make the best out of any situation, and the small things we do every day lead to greatness.”
“I have an exciting job, at ResponseTek India, actively working to bridge the gap with other ResponseTek branches. I love the fact that I get to see and motivate my team professionally to deliver their best on time. There is a human side to it as well – I am a people person and this role gives me exactly what I need.”
Amudha worked in quality assurance for several multinational companies in India before she moved to Canada. She first worked as Quality Assurance & Testing Lead in ResponseTek’s Vancouver headquarters. After returning to India she started the ResponseTek India operations as a small experiment with as few as 10 employees in Mohali. She enjoyed watching it grow from that to it’s present size and strives to improve it further. Currently ResponseTek’s India office works in Development, QA, Support, Config HR, IT, Systems, etc.
“Watching my daughter and son learn is like writing an O/S in an empty hard-drive. Except it is a drive with a lot of flavour and enjoyable quirks that can rewrite many things on its own.”
“My Parents, Brother and my Husband for motivating and supporting me through my journey.”