ResponseTek Announces Global Winners of Inaugural 2015 Customer Experience Awards
"With the ResponseTek Listening Platform, we are now able to identify our detractors, and implement operational changes to close the loop with these customers. Having real-time access to our customer feedback helps us understand our current problem gaps and identifies areas for us to focus improvements."
CX Expert, KCell
"We achieved the financial and commercial outcome that we were looking for and the uplift was nudging 10% - that is significant in banking terms."
"With ResponseTek, we are able to close any gaps between customer expectation and experience. By listening to feedback and allowing it to drive business decisions, we are able to enhance the customer experience while increasing productivity and profitability."
The ResponseTek Listening Platform along with the right balance of services has been proven to increase NPS, customer wallet share and new customer referrals while reducing churn. We can help you define, design and execute your VOC Strategy.