Customers are changing the way they want to interact with companies. Mobile phone usage is at record levels and increasing. With every demographic represented, text messaging is the ideal channel to solicit customer feedback and get targeted results in real-time.
Benefits:
- Instant feedback from every customer
- Works with any network and any mobile phone
- Real-time, post-transaction delivery drives high response rates
Text Message Solutions
- Post-transaction: Send your customers a text message immediately following a transaction, asking for feedback on their experience in your store
- In-store / Branch: Provide your customers a text message code so they can send you feedback about positive or negative experiences at your retail locations
In addition to these standardized solutions, we are able to quickly custom configure and deploy other text message feedback solutions. Talk to us about your unique challenges.
Rapid Deployment
ResponseTek ensures that your text message solution is up and running in as little as two weeks, using a hosted deployment model . Limited IT involvement is required, allowing you to focus on collecting and analyzing customer feedback. Learn More
Cost Effective
Pricing of your text message feedback solution is based on usage, and is volume-based, with an initial set up cost. Unlike many traditional survey solutions, your per-response cost will decrease as usage increases.
Get started with text message feedback today!
In the UK, over
200M
text messages are sent per day, representing 50-60M more text messages per day than in 2007
Text messaging is growing by
40%
a year
Approximately
2.5
BILLION
text messages are sent
every day in the US.
50%
of text message users
are over the age of 35