Customers are changing the way they want to interact with companies. Mobile phone usage is at record levels and increasing, with the US and UK seeing 40-50% annual growth of text messaging. Globally, over 43 billion text messages are sent per day - text messaging is the fastest-growing communications medium in the world. With every demographic represented, text messaging is the ideal channel to solicit customer feedback and get targeted results in real-time.
Benefits:
- Instant feedback from every customer
- Works with any network and any mobile phone
- Real-time, post-transaction delivery drives high response rates
Text Message Solutions
- Post transaction: Send your customers a text message immediately following a transaction, asking them to evaluate their service experience
- In-store / Branch: Provide your customers with a code displayed on a poster or badge ,which allows them to text messaging their feedback about a positive or negative experience at a retail location
- Receipt -based: Provide your customers a code and instructions on the bottom of their receipt, inviting them to text their feedback
In addition to these standardized solutions, we are able to quickly custom configure and deploy other text message feedback solutions. Talk to us about your unique challenges.
Rapid Deployment
ResponseTek ensures that your text message solution is up and running in as little as two weeks, using a hosted deployment model . Limited IT involvement is required, allowing you to focus on collecting and analyzing customer feedback.
Cost Effective
Pricing of your text message feedback solution is based on usage, and is volume-based, with an initial set up cost. Unlike many traditional survey solutions, your per-response cost will decrease as usage increases.
Get started with text message feedback today!
Contact us at solutions@responsetek.com, or 1-866-484-2900.
