Training modules typically include:

• Core User Training: A series of 2-hour sessions conducted in person or via Webinar for core user (managers, supervisors, front-line staff).
  
  Train the Trainer Sessions: A series of 4-hour sessions conducted in-person or via Webinar for user trainers (business unit team leads, supervisors and managers)
  
  Additional: Webinar sessions as required for remote users or trainers.
  
  Self-Serve Quick Start Guide: A detailed overview of the ResponseTek:CEM application, and how dashboards, reporting, advanced analytics functions and workflow can be used.
  
  Train-the-Trainer Guide: A guide for training users on ResponseTek:CEM.
  
  Online Tutorials: Interactive training tools and examples of how to use ResponseTek:CEM.

Support & Training

An integral part of the implementation and ongoing management of your product and solution is how well the information and the technology that delivers it is adoption by your users.

ResponseTek provides all our clients a ‘just-in-time’ training methodology and program, scheduled to coincide with the solution launch process.  Training is delivered in-person, via online web seminar, or a combination of approaches, depending on user locations and the scale and scope of your organization.  Train-the-trainer sessions for customers with large numbers of user groups are also available.

In addition to traditional training methods, ResponseTek provides the following support structure for users to ensure success:

• User guides
• Online tutorials focused at helping users understand how to conduct specific key activities – e.g. reply to a customer, set an action, filter reports, etc.
• Online Knowledge Base using ResponseTek’s proprietary eKnowledge dynamic FAQ system
• Email, phone and web support and feedback channels

Need help with ResponseTek:CEM? For questions, comments and requests related to access and user licensing, features and functionality, security features, and any other issue that cannot be resolved using our training resources, our Support Team is available to help.

Simply email us with your question, and we’ll get right back to you!