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Request a DemoWhen it comes to your customer data, providing leading best-in-class standard in data security is our first priority.
ResponseTek hosting and data security capabilities are rigorously assessed by accredited third parties in accordance with SAS70 and CICA 5970 standards, meaning the ResponseTek:CEM platform consistently operates at the highest levels within the industry.
ResponseTek provides complete, scalable, end-to-end management of your solution data; all our systems have been custom designed and are managed daily in accordance with the specific requirements of the ResponseTek:CEM platform, including the entire operating system, web, and database application infrastructure, as well as hardware servicing, and data back-up and recovery capabilities.
Our data centre security and infrastructure facility is housed at a permanently staffed data center with access both physically and electronically controlled and monitored on a 24/7 basis.
ResponseTek is the right technology partner for your on-demand CEM solutions, providing you the following infrastructure benefits:
Performance
- Service uptime over 99%, year-on-year since 2000.
- Load balancing technology to ensure that even during network traffic surges, our users won’t notice.
- Hardware and bandwidth scalability readily available.
- “Hardened” operating system platform configurations, ensuring the security and flexibility of all server builds lead the industry.
Security
- There has never been a leak, incursion or security breach of client data from the ResponseTek hosting facilities
- There has never been a Denial of Service(DOS) attack on ResponseTek managed environments
- ResponseTek Data Centers built to withstand fires, floods, earthquakes, and physical intrusion.
- 24/7 management of security systems and protocols, including firewalls, intrusion detection systems, and hardened, secure platform builds.
- Validation of ResponseTek security systems and processes from testing and audits performed by the world’s leading banking and insurance companies.
- Physical, network separation of database, development and front-end operating environments to further eliminate security vulnerabilities.
Redundancy
- ResponseTek Data Centers built with redundancy at the power, cooling, communications, internet connectivity and security levels.
- Data loss is prevented through daily, full system backups, including database transaction logs.
- Multiple, back-up power supplies include UPS and diesel-powered generators, providing necessary power supply to maintain the data center during massive power outages.
Business Continuity/Disaster Recovery
- Multiple, redundant systems to protect and preserve client data .
- All data centers operating under identical standards, ensuring geographic disaster recovery procedures do not require separate security reviews.
- Back-up data tapes held on a 30-day rotation prior to destruction.
With ResponseTek, actionable business intelligence is powered by customer experience, and securely managed to world-class hosting standards.
