June 23-27 2008
Call Center Week (Las Vegas, Nevada)
Call Center Week is the fastest growing call center event in the world! If you are interested in understanding and improving customer loyalty and advocacy at the call center, then this is one event you shouldn’t miss. ResponseTek will be presenting a case study on improving service quality at the call center by using the voice of the customer.
May 12-15 2008
European Customer Management World (London, UK)
For the third year running, ResponseTek will be sponsoring the European Customer Management World show to be held in London England on May 12th. This is the preeminent customer-focused show in Europe. ResponseTek will be delivering a case study on using Customer Experience Management (CEM) to ensure outsourcers deliver the services and experiences you promise your customers, and how to use CEM to drive service quality with your outsourcer.
ResponseTek has a limited number of discount passes available. Please contact us to receive a 25% discount from the listed price.
April 23rd 2008
Call Center Management Association Awards (Manchester, UK)
ResponseTek is pleased to announce it will be hosting a table at the prestigious Call Center Management Awards dinner to be held in Manchester on April 23rd. Come join us for an evening of networking with Richard Snow, VP & Research Director for Ventana Research as well as your peers in the call center industry.
April 10-11 2008
Competitive Customer Experience for Retail Financial Services (Miami, FL)
ResponseTek is pleased to be sponsoring this Marcus Evans Executive Conference where attendees will hear from a number of Fortune 500 financial institutions about they are differentiating through a superior customer experience. Dave Cliche, VP of Global Interactive Marketing from Aon Reed Stenhouse will be discussing how Aon has managed the customer experience to improve customer retention and locate additional revenue opportunities.
November 4 - 7, 2007
Frost & Sullivan Executive Mind Exchange: 3rd Annual Customer Contact 2007, West (Huntington Beach, CA)
ResponseTek CEO Syed Hasan presented in the "Best Practices in Customer Experience Management" track at this prestigious conference on people, processes and technologies delivering Customer satisfaction, retention, loyalty and growth. The interactive workshop on how to Operationalize Your CEM Program provided valuable insight on tools and techniques that build or enhance CEM programs.
September 30 - October 3, 2007
North American Conference on Customer Management (Orlando, FL)
ResponseTek chaired a track at this customer management conference exploring how to harness the impact of the voice of the customer to improve the business. Industry gurus and best practice-leading companies such as JP Morgan Chase, Best Buy, NIKE, and eBay shared how they are improving the customer experience.
