ResponseTek Chairing Customer Experience Management Track at Leading Customer Event

Vancouver, BC – May 15, 2007 – ResponseTek Networks Corp. (http://www.responsetek.com), the leading enterprise Customer Experience Management (CEM) software vendor, today announced today announced that CEO Syed Hasan is chairing the Customer Experience Management track at the upcoming European Customer Management World 2007 conference in London.

ECMW is Europe’s largest customer management event, with ten keynote speakers including Ian McCaig (chief executive, lastminute.com), Michael D. Eisner (former chairman and CEO, Walt Disney Company), and Kenichi Ohmae (the world’s top authority on globalization and corporate strategy).

During the event, ResponseTek will be using its real-time collection and reporting solution to uncover management strategies amongst participating organizations. Visit http://www.responsetek.com/resources_ecmw.asp to request a copy of the final research report.

Commenting on ResponseTek’s participation at ECMW, CEO Syed Hasan said, “As one of the organisations that has defined the customer experience management space, we look forward to the industry debate around a topic which is becoming increasingly critical to business success.”

ECMW runs 15-16 May at the Royal Lancaster Hotel in London.

Empower front-line employees to improve service quality

Front-line employees are tasked with delivering the brand promise at every customer interaction, and yet they are often the furthest removed from business performance metrics. ResponseTek:CEM gives contact center agents real-time insights into how they are personally affecting customer experience and reinforces the behaviors that customers value, and ultimately drive advocacy.

“Successful companies realize that the contact center is a critical customer touch point with a powerful effect on how they perceive the business,” said Richard Sharp director of marketing at ResponseTek. “Our contact center solution drives quality improvement, as defined by the customer, by getting actionable information to the right people, in real-time.”

About ResponseTek

ResponseTek Networks Corp. (http://www.responsetek.com) enables Global 2000 firms to increase revenues and profits by building customer advocacy and reducing customer defection. The company’s on-demand Customer Experience Management (CEM) software helps organizations continually improve how they deliver their customer promise by driving the right information to the right people at the right time. Clients include Aon, T-Mobile, ntl, lastminute.com, WestJet, and Xerox.

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