Operationalizing Customer Experiences Executive Seminar Series Announced

Vancouver, BC– January 12, 2007 – ResponseTek Networks Corp. (http://www.responsetek.com), the leading global supplier of Customer Experience Management (CEM) software and services, today announced the latest online executive seminars in the Operationalizing Customer Experiences series.

Over three sessions, attendees will learn key customer experience management concepts and best practices for improving customer advocacy and retention. Each seminar combines key CEM concepts with practical advice detailing how to successfully improve customer experience. Industry experts will share their knowledge gained from working with some of the leading innovators in customer centricity.

Using Customer Experience Management to Build Customer Advocacy
(January 17, 2007)
Customer advocacy is a powerful indicator of a customer’s future spending with your company. While knowing who your advocates are is important, understanding how to create more leads to growth. Attendees will learn how moving beyond measuring to actively creating customer advocates will yield significant business results.

Your Customer Lifecycle from Your Customer's Perspective
(February 21, 2007)
What you think is important to your customers may be different from what they think is important. Worse, being off the customer mark is likely costing you money. Attendees will learn how understanding the customer lifecycle can help you deliver what is important to your customers, improve their experiences, and increase their advocacy.

Deliver Exceptional Experiences: Connect Your Company and Your Customers
(March 14, 2007)
Too often, customer experience information gets trapped within independently-acting departments, never making it to employees who are empowered to improve the delivered experience. Identifying who should get what information and how frequently they should get it is a critical step to deploying Customer Experience Management. Attendees will gain strategies to get the right information to the right people at the right time.

Visit http://www.responsetek.com/news-webinars.asp to register.

About ResponseTek

Headquartered in Vancouver, BC, ResponseTek Networks Corp. (http://www.responsetek.com) enables Global 2000 firms to increase revenues and profits by building advocacy and dramatically reducing customer defection. The company’s Customer Experience Management (CEM) solutions help organizations to continuously improve their ability to deliver on the customer promise. By allowing executives and managers to gain true real-time enterprise-wide visibility into how customers perceive their organization’s performance, companies who use ResponseTek:CEM can act on problem areas in their business immediately. Clients include Aon, HSBC, NTL, T-Mobile, WestJet, and Xerox.

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