ResponseTek Advocates Spread the Word

Vancouver, BC– October 27, 2006 – ResponseTek Networks Corp. (http://www.responsetek.com) today launched online testimonials from its customer advocates.

ResponseTek is the leading global supplier of Customer Experience Management (CEM) software and services and several of the company’s clients have become evangelists for ResponseTek:CEM, the on-demand software solution that allows businesses to enhance customer experiences.

Using ResponseTek:CEM, companies analyze and improve how they deliver customer experiences one-at-a-time, and operationalize aggregate information to drive changes throughout their businesses and improve the experience for all customers. By improving customer experiences individually and as a group, companies ultimately improve their customer advocacy. Customer advocacy harnesses the word of mouth generated by people who have positive emotional connections to a company’s products or services.

ResponseTek’s advocates include Dominic Cameron, from lastminute.com, who explains why ResponseTek:CEM’s call center and agent quality monitoring helps the company track training effectiveness and achieve efficiencies and Peter Wilcock, from ntl:telewest, who outlines how ResponseTek:CEM has improved the company’s advocacy and reduced service-related churn to record-low levels. The full range of video testimonials from ResponseTek’s advocates can be found at http://www.responsetek.com/success-stories.asp.

"Clients look to ResponseTek to translate customer experience information into actionable improvements that increase their customer advocacy and enhance their delivered customer experience," says Syed Hasan, ResponseTek CEO. "It’s only fitting that we ensure that we deliver positive customer experiences and create our own customer advocates."

About ResponseTek

Headquartered in Vancouver, BC, ResponseTek Networks Corp. (http://www.ResponseTek.com) enables Global 2000 firms to increase revenues and profits by building advocacy and dramatically reducing customer defection. The company’s Customer Experience Management (CEM) solutions help organizations to continually improve their ability to deliver on the customer promise. By allowing executives and managers to gain true real-time enterprise-wide visibility into how customers perceive their organization’s performance, companies who use ResponseTek:CEM can act on problem areas in their business immediately. Clients include Aon, HSBC, NTL, T-Mobile, WestJet, and Xerox.

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