Lloyds TSB and ResponseTek Collaborate for Customer Service Week

London, UK – October 2, 2006 – ResponseTek Networks Corp. (http://www.ResponseTek.com) and Lloyds TSB today announced a joint Customer Service Week (http://www.csweek.com) project.

ResponseTek, the leading global supplier of Customer Experience Management (CEM) software and services, will collect and analyze customer experience information provided by Lloyds TSB customers between October 2 and October 6, 2006. Lloyds TSB is continuing its commitment to delivering exceptional customer service with this special focus during Customer Service Week, the annual international celebration of the customer service profession.

Using information collected by the ResponseTek:CEM solution, ResponseTek’s customer experience experts will help Lloyds TSB staff understand more about how individual interactions with customers are affecting customer advocacy, a strong indicator of growth and profitability and how customers feel about giving this type of feedback.

"Our analysis will help Lloyds TSB assess current customer service levels," explained Syed Hasan, ResponseTek CEO. "Over a short period of time, the company will have a glimpse into where they are successfully delivering their customer promise."

"We want to ensure that our customers receive the exceptional customer service that we are committed to," said Nicola Bayliss, Head of Customer Experience at Lloyds TSB. "We hope that collaborating with ResponseTek will provide us with an opportunity to improve our insight into customer experience."

About LLoyds TSB

Lloyds TSB (http://www.lloydstsb.com/) is one of Europe’s leading financial services companies, with over 69,000 staff and 16 million customers. The Group’s extensive distribution network includes around 2,000 branches as well as Internet and telephone banking. Its business activity ranges from retail banking through to business and corporate banking.

About ResponseTek

Headquartered in Vancouver, BC, ResponseTek Networks Corp. (http://www.ResponseTek.com) enables Global 2000 firms to increase revenues and profits by building advocacy and dramatically reducing customer defection. The company’s Customer Experience Management (CEM) solutions help organizations to continually improve their ability to deliver on the customer promise. By allowing executives and managers to gain true real-time enterprise-wide visibility into how customers perceive their organization’s performance, companies who use ResponseTek:CEM can act on problem areas in their business immediately. Clients include Aon, HSBC, NTL, T-Mobile, WestJet, and Xerox.

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