ResponseTek Presents Customer Experience Management Web Seminar Series
Vancouver, BC – June 30, 2006 – ResponseTek Networks Corp., the leading global supplier of Customer Experience Management (CEM) software and services, today announced a series of online executive seminars. Held monthly, the seminars will introduce key customer experience management concepts and best practices for improving customer advocacy and retention. Each seminar in the series includes the opportunity to interact with CEM experts.
Each seminar combines the key concepts with practical advice detailing how to successfully improve customer experience. Industry experts will share their knowledge gained from working with some of the leading innovators in customer centricity.
The Customer Lifecycle - From Your Customer’s Perspective(July 19, 2006)
What you think is important to your customers may not really be what is important to them. Worse, being off the customer mark may cost you money. Join Bill Huva, ResponseTek's vice president of professional services and operations, and find out how Customer Experience Management can help you deliver what is important to your customers and increase their advocacy at the same time.
Get Your Entire Organization Involved In Improving Customer Experience
(August 23, 2006)
Providing consistent experiences each time your customers interact with your organization requires a company-wide Customer Experience Management strategy. The key is ensuring that everyone in your organization-from front-line to C-suite-focuses on your customers. Discover strategies to realign your organization with the customer experience in mind.
Using Customer Experience Management To Build Advocacy
(September 20, 2006)
Explore how to use Customer Experience Management to build advocates out of your customers. Advocacy is a powerful indicator of a customer's future spending with your company. While measuring advocates is a first step to understanding who your advocates are, moving beyond measurement to building advocates within your customer base will yield significant business results.
Visit here for registration details for all seminars.
About ResponseTek
Headquartered in Vancouver, BC, ResponseTek Networks
Corp. allows quality-driven Fortune 500 firms to increase
revenues and profits by dramatically reducing customer
defection. The company’s Customer Experience
Management (CEM) solutions enable organizations to
continually improve the quality of their customer service
by delivering up-to-the-minute, front-line customer
experience information to their key decision-makers. By
enabling executives and managers to gain true real-time
enterprise-wide visibility into how customers perceive
their organization’s performance, companies who use
ResponseTek can act on problem areas in their business
immediately, creating more satisfied, loyal and more
profitable customer bases in the long term. Clients
include AON, T-Mobile, ntl, lastminute.com, and Xerox.
