Lastminute.com Expands ResponseTek Software Internationally

Vancouver, BC – August 30, 2006 – ResponseTek Networks Corp. (www.ResponseTek.com), the leading global supplier of Customer Experience Management (CEM) software and services, today announced that lastminute.com UK has expanded its ResponseTek:CEM solution to lastminute.com websites in France, Germany, Italy, and Spain. The group has also added the ResponseTek:CEM solution to Travelocity UK, Holiday Autos UK, Onlinetravel Corporation UK, and Travelprice Italy and Spain, for a total of 10 companies under the lastminute.com brand. The scalable, on-demand solution helps Global 2000 companies continuously improve by integrating customer experience insights into business processes.

Lastminute.com is Europe’s leading online travel and lifestyle agent offering customers inspirational ideas to enjoy their leisure time, including worldwide holidays, flights and hotel rooms, theme parks, spa days, theatre tickets, restaurants and gifts. The business was purchased by US online leisure company Travelocity in July 2005 and continues to operate a number of online travel and leisure sites throughout Europe, including Holiday Autos, Travelprice and Resfeber.

Each of the websites has a ResponseTek:CEM customer-initiated collector to gather customers’ feedback on their experiences. Contact center staff can respond directly to the customer in the same language—improving the individual customer experience—and then use aggregate information in the ResponseTek:CEM solution from all customer feedback sessions to drive enhancements to company processes, ultimately improving the experience for all customers.

The expansion allows lastminute.com to measure overall customer experience across its brands and countries, leveraging this information to identify top performing brands and products and establish regional performance benchmarks.

“One of our guiding principles is to delight our customers, and if we are not delighting our customers, we need to know that very quickly,” said Brent Hoberman, lastminute.com co-founder and chairman. “With ResponseTek:CEM, we can identify why one of our brands is performing better in a particular country, and we can apply that knowledge to improve other brand and product performance.”

“Since we started working with lastminute.com in 2003, they have solidified their position as a leader in the online travel industry, using real-time customer information to deliver the experiences that their customers expect,” said Syed Hasan, ResponseTek CEO. “By selecting ResponseTek:CEM to measure customer experience across several countries, lastminute.com is accessing information that will accelerate business improvements and ensure consistency.”

About ResponseTek

Headquartered in Vancouver, BC, ResponseTek Networks Corp. enables Global 2000 firms to increase revenues and profits by building advocacy and dramatically reducing customer turnover. The company's Customer Experience Management (CEM) solutions help organizations to continually improve their ability to deliver on the customer promise. By allowing executives and managers to gain true real-time enterprise-wide visibility into how customers perceive their organization's performance, companies who use ResponseTekCEM ™ can act on problem areas in their business immediately. Clients include Aon, T-Mobile, ntl, lastminute.com, and Xerox.

About lastminute.com

Lastminute.com was founded in April 1998 by two young entrepreneurs, Brent Hoberman and Martha Lane Fox, in the sitting room of Brent’s London flat. The business, voted ‘Best UK Internet start-up’ in October 1999 by management consultants Bain & Company and Management Today magazine, floated in March 2000, when company employees had grown to 165 and the business had moved to offices in Oxford Circus.

Lastminute.com offers customers worldwide holidays, flights and hotel rooms and has a unique lifestyle proposition offering tickets to shows, gigs, festivals and theme-parks as well as leisure experiences, DVDs, restaurants and gifts.

In addition to the lastminute.com brand, the business operates a number of travel and leisure websites throughout Europe, including Holiday Autos, Travelprice and Resfeber. Headquartered in the UK, the company has offices in Dublin, France, Spain, Italy, Germany, Belgium and Scandinavia and operates joint ventures in UAE, Japan and Australia.

Lastminute.com was acquired by US online leisure firm Travelocity, part of Sabre Holdings, in July 2005 for £577m.

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