ResponseTek Networks Corp. Announces New Chief Financial Officer
VANCOUVER, BC - July 18, 2005 -- ResponseTek Networks Corp., a leading supplier of Customer Experience Management (CEM) solutions, today announced the appointment of Norman S. Wong as its new Chief Financial Officer.
“We are pleased to have the opportunity to grow our business with an individual of Norman’s proven industry calibre,”said ResponseTek President and CEO, Syed Hasan. “His strong high-tech background, complemented by more than 15 years of diverse business and financial operational experience, will be put to good use in our ongoing efforts to broaden ResponseTek’s reach in the CEM arena.”
CEM is fast emerging as one of the most effective ways for companies to gain true qualitative insights into their customers’ experience through frontline interactions that ultimately affect customer loyalty and new sales.
Mr. Wong is a Chartered Accountant who holds a Bachelor of Science from the University of British Columbia and a Bachelor of Commerce from the University of Calgary. Prior to joining ResponseTek, Mr. Wong has held various financial roles with Vancouver-based Mobile Data Solutions Inc (MDSI), his most recent role being Director of Business Planning. Mr. Wong has also served as CFO for Xillix Technology Corp. and InflaZyme Pharmaceuticals Ltd.
Commenting on his appointment, Mr. Wong said: “ResponseTek has made enormous strides toward their goals over the last few years. CEM is an extremely rewarding arena to compete in and I’m excited to be part of a growing company that raises the bar in customer-driven best practices across a variety of industries.”
Cindy Pearson, vice-president of BC TIA (British Columbia Technology Industries Association), BC’s largest and most influential technology association, is equally enthusiastic. BC’s healthy technology industry growth can be attributed to companies like ResponseTek, whose timely insights into the needs of their customers today, bolstered by a clear vision of what those needs will look like tomorrow, will keep driving the success of our industry and the spotlight on BC.
ABOUT RESPONSETEK
Headquartered in Vancouver, BC, ResponseTek Networks Corp. allows quality-driven Fortune 500 firms to increase revenues and profits by dramatically reducing customer turnover. The company’s Customer Experience Management (CEM) solutions enable organizations to continually improve the quality of their customer service by delivering up-to-the-minute, front-line customer experience information to their key decision-makers. By enabling executives and managers to gain true real-time enterprise-wide visibility into how customers perceive their organization’s performance, companies who use ResponseTek can act on problem areas in their business immediately, creating more satisfied, loyal and more profitable customer bases in the long term.
