Customer Experience Management Supplier ResponseTek Earns Place on “Ready to Rocket 25” List
VANCOUVER, BC – Jan. 12, 2005 -- ResponseTek Networks Corp. (www.responsetek.com), the global leader in Customer Experience Management (CEM), today announced that it has been named to the 2005 ‘Ready to Rocket’ list.
The ‘Ready to Rocket 25’ list names 25 companies from British Columbia that are best positioned to capitalize on the information technology trends that contribute to faster growth than the IT sector as a whole. The ‘Ready to Rocket 25’ list is compiled by Rocket Builders, a Vancouver-based consulting group focused on helping technology companies identify and capitalize on market opportunities.
To determine the list of companies for inclusion in the ‘Ready to Rocket’ list, Rocket Builders reviewed company revenues for nominated companies.
"We identify companies that both information technology buyers and venture capitalists will value. Our analysis of market trends led to our selection of ResponseTek Networks as a Ready to Rocket 25 company." said Dave Thomas, managing partner, Rocket Builders.
"Companies that make our annual ‘Ready to Rocket 25’ list come from a variety of technology businesses and industry sectors across British Columbia, and Rocket Builders has a credible track record of identifying these fast-growth companies," said Geoffrey Hansen, a managing partner at Rocket Builders. "We are able to predict with a high degree of accuracy that more than 90 percent of named companies beat the industry growth rate; more than 65 percent of named companies more than doubled the industry growth rate; and more than 34 percent of named companies more than quadrupled the industry growth rate."
"We are excited that we have been named to the Ready to Rocket 25 list," said Syed Hasan, president and CEO of ResponseTek. "Our clients continue to have great success using our enabling framework to execute their customer-centric excellence philosophies and believe that ResponseTek is poised for strong growth in 2005."
A number of factors contributed to ResponseTek receiving the honor. CEM presents a multi billion dollar market opportunity and ResponseTek’s unique product is well positioned to capture a significant share of this untapped market. The company’s growth potential for 2005 has been recently fueled by a second round investment. This new capital will be used to expand its global marketing and distribution capabilities in Canada, the U.S. and the U.K. and will enable acceleration of the product map, all of which will contribute to the company’s growth in 2005.
Locally, ResponseTek has had great success with clients including Shaw, WestJet, Sport Chek, Prospera, Telus Mobility, Telus, Aon Insurance Canada, and Xerox Canada. In the U.K, industry leaders such as NTL, Lastminute.com, HSBC and Abbey Bank are using ResponseTek to improve their customers’ experiences. Highly visible U.S. customers such as Washington Mutual and T-Mobile are creating a pull for ResponseTek products in the U.S.
In addition, the company continues to increase deal size, user base and repeat business revenue. It has a strong management team and board with breadth of experience and best practice in growing companies. Its product is stable, flexible and scalable and ResponseTek is aggressively adding channel tools such as IVR and WAP.
ABOUT ROCKET BUILDERS (http://www.rocketbuilders.com)
Rocket Builders is a consulting group focused on helping technology companies identify and capitalize on market opportunities. Based on past success in driving the growth of technology companies, Rocket Builders are experts in market research and strategic planning and helps companies in building revenue through proven sales methodologies, market capabilities through partnering programs, and processes that lead to winning products.
ABOUT RESPONSETEK
Founded in 1999, Vancouver-based ResponseTek Networks Corp. (www.ResponseTek.com) helps quality-driven Fortune 500 firms increase revenue and profit by dramatically reducing customer turnover. Its Customer Experience Management (CEM) software enables firms to continuously improve quality of service based on immediately knowing and acting upon their customers’ experiences. ResponseTek complements traditional CRM systems that focus on client histories, but not individual customer experiences that are critical to creating satisfied, loyal and profitable customers. It provides executives and managers with real-time enterprise-wide visibility into how customers perceive their organization’s performance. Management can then track, analyze and resolve problems by internal groups such as departments, regions or individuals to effectively drive business improvements.
Unlike market research firms, ResponseTek’s end-to-end business solutions are designed for multiple stakeholders (customers, employees, partners); route real-time communication feedback directly to the responsible individual/business area where decisions can be made via actionable data; require minimum resource allocation; and operate in multiple environments (Web, wireless devices, IVRs, kiosks, etc.). Among ResponseTek clients are Xerox, WestJet, Prospera, Fairmont Hotels & Resorts, HSBC, Aon, NTL Home, and Lastminute.com.
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