Fairmont Hotels & Resorts Extends Agreement With Responsetek

Vancouver, BC Canada – ResponseTek Networks Corp. (www.responsetek.com), the global leader in Experience Based Management (EBM), today announced the renewal of their contract with Fairmont Hotels & Resorts, a premier operator of luxury hotels and resorts across North America and the Caribbean.

Under the agreement, Fairmont will continue to use ResponseTek’s EBM solution to manage member feedback in an effort to improve the customer experience and increase customer retention levels of its guest loyalty program, Fairmont President's Club (FPC). Fairmont actively encourages its members to provide comments, issues or suggestions on how to improve their program using the ResponseTek solution located on www.fairmont.com to further enhance the quality of its guests' experiences. ResponseTek has been providing its solution to Fairmont since November of 2002.

"Originally, we selected ResponseTek because we felt they could help us provide the highest quality services to our members,” said Jon Mamela, Fairmont’s Director of Relationship Marketing. “ResponseTek’s solution allows FPC members to easily provide us with valuable feedback on all aspects of their stay. In turn, this feedback has identified areas of success as well as any areas that require improvement, enabling the brand to further enhance the program. The success of our first year together made the decision to continue our relationship with ResponseTek an easy one."

"Our relationship with Fairmont is built on a mutual commitment to providing excellent customer experiences; we feel we have achieved that to a high level” said Syed Hasan, President and CEO of ResponseTek. “Our first-year results with Fairmont’s Presidents Club members have led to an even greater commitment by Fairmont to its members through our solution. We are very excited that Fairmont will continue to engage us strategically in its commitment to excellent guest service."

ABOUT FAIRMONT HOTELS & RESORTS

Fairmont Hotels & Resorts is a collection of world-class resorts and city center hotels that enjoy unrivalled presence in the communities where they are located. Operating 43 properties throughout six countries, Fairmont is committed to providing guests with exceptional service in distinctive surroundings. Featuring such storied hotels as The Fairmont San Francisco, The Fairmont Banff Springs, Fairmont Le Chateau Frontenac and The Plaza, Fairmont properties are often deemed attractions in and of themselves. For more information on Fairmont or reservations please call 1-800-441-1414, or visit us online at www.fairmont.com.

ABOUT RESPONSETEK

ResponseTek (www.responsetek.com) interconnects businesses with their customers, vendors and employees. Companies use ResponseTek’s Experience Based Management (EBM) solutions to enhance loyalty by driving business improvements based on the needs of their stakeholders. Clients include industry leaders such as Aon, British Telecom (BT), Fairmont Hotels & Resorts, NTL Home, TELUS, T-Mobile, WestJet, and Xerox.

ResponseTek – "Experience Excellence"

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