NTL Home's Implementation of ResponseTek Solution Wins Most Effective IT Award 2004

Vancouver, BC Canada and London, UK – ResponseTek Networks Corp. (www.responsetek.com), the global leader in Experience Based Management (EBM), announced that NTL Home’s implementation of EBM has won the ”Most Effective Use of IT in Utilities, Energy and Telecoms” award at the OKI-sponsored Effective IT Awards gala, attended by over 750 of the UK’s IT industry leaders.

NTL Home was chosen as the winner for the Most Effective Use of IT in Utilities, Energy and Telecom despite facing heavy competition from other nominees in this category including BT Exact and Nortel Networks. ResponseTek is applauded for enabling NTL Home to incur significant savings over the past 18 months by reducing customer dissatisfaction that results in churn.

"EBM is a proven solution that allows Telecoms to consistently deliver great experiences by engaging customers in a continuous feedback and improvement process. While other companies only talk about improving customer experiences, ResponseTek actually provides the technology framework that enables you to deliver it," says Syed Hasan, President and CEO of ResponseTek. "We’re ecstatic that EBM is finally recognized for its success in the Telecommunications industry. This award is a major achievement for ResponseTek and reinforces NTL Home’s commitment to its customers."

The panel of judges is comprised of a highly respected team of journalists and supported by executives from leading organizations including British Airways, Barclay’s Bank, McDonald’s UK, Sainsbury’s and Texas Instruments. A full list of winners can be found at the Effective IT Awards Website (www.effectiveitawards.com).

ABOUT RESPONSETEK

ResponseTek (www.ResponseTek.com) interconnects businesses with their customers, vendors and employees. Companies use ResponseTek's Experience Based Management (EBM) solutions to enhance loyalty by driving business improvements based on the needs of their stakeholders. Clients include industry leaders such as Abbey, Aon, British Telecom (BT), Fairmont Hotels & Resorts, Lastminute.com, NTL Home, T-Mobile, WestJet, and Xerox.

ResponseTek – "Experience Excellence"

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