Xerox Services Using ResponseTek’s Experience Based Management Solution
Vancouver, BC - ResponseTek Networks announces a new deal signed with Xerox Canada. As part of the agreement, ResponseTek is providing Customer Experience Management, a component of ResponseTek’s Experience Based Management suite of interactive products. The Customer Experience Management software assists Xerox Canada in managing customer satisfaction, communication and retention within the company’s major corporate accounts.
“ResponseTek’s unique approach provides Xerox Canada with the ability to manage, in real-time, customer loyalty and retention”, stated Syed Hasan, President and CEO of ResponseTek. “Xerox has established a best practice in the service outsourcing market by connecting both senior managers and front line employees to their clients’ experiences and aggregate service quality information in real time. This level of client intimacy is differentiating the quality and level of service Xerox is offering to its customers.”
Xerox Canada works with organizations of all sizes across the country to provide on-site document related services that improve workplace processes and efficiencies. With ResponseTek’s Customer Experience Management software, Xerox Canada uses a customized interface to receive detailed feedback from the customer; review up-to-the-minute reports on customer satisfaction levels; and respond to real-time alerts to resolve issues.
“Great customer relationships are critical to our business and we are continually looking for ways to improve those interactions,” said Teresa Ng, manager of Customer Relations, Xerox Canada. “The solution provided by ResponseTek will further enhance our abilities to monitor customer satisfaction and troubleshoot problems in order to maintain the highest level of service to some of our largest customers nationwide.”
Xerox Canada Ltd. is the nation's leading provider of colour and monochrome digital printers, copiers and related document processing equipment. Xerox also delivers solutions, services, software and supplies so that people in offices, corporate and production-printing environments can create, manage and share ideas through paper or digital documents.
ABOUT RESPONSETEK
ResponseTek (www.ResponseTek.com) is improving the way businesses interact with their customers, vendors and employees. ResponseTek builds Experience Based Management (EBM) solutions that enhance loyalty by integrating the voice of these stakeholders into the product and service improvement process. Clients include industry leaders such as Xerox, British Telecom, WestJet, Fairmont Hotels & Resorts, NTL and Merck Pharmaceuticals.
ResponseTek – “Experience Excellence”For more information
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