News

Zain KSA Wins 2016 Best Customer Experience Award

11
Oct
2016

Congratulations Zain KSA for winning the Best Customer Experience Award at the 2016 Telecoms World Awards!

Listening Lab Wins Customer Magazine’s 2016 Product of the Year Award

11
Jan
2016

ResponseTek’s Listening Lab named “2016 Customer Product of the Year” by TMC’s Customer Magazine.

Loyalty360 Releases 2015 CX Landscape Report

5
Jan
2016

Loyalty360 assesses the current and future customer experience landscape in this annual report.

Telecompaper Covers Deutsche Telekom’s Recent UK CX Award Win

5
Jan
2016

Deutsche Telekom wins UK CX Award in International Business after drastically improving their customer satisfaction.

Press Releases

ResponseTek Announces Partnership with IBM & Becomes First CEM Vendor to Join IBM’s Universal Behaviour Exchange (UBX)

27
Dec
2016

ResponseTek, a Customer Experience Management (CEM) software provider, announced its strategic partnership with IBM

ResponseTek & Westminster Savings Credit Union Win Technology Impact Award

9
Jun
2016

ResponseTek and Westminster Savings were recently recognised by the BC Tech Industry as winners of the Adoption of Technology Award.

Ooredoo Oman Wins Best Call Centre Service Assurance & Best VoC Programme at Top Middle East Customer Experience Awards

7
Jun
2016

Ooredoo Oman wins big at 2016 Middle East Call Centre Awards, congrats to one our leading telcos in the Middle East on this prestigious achievement.

ResponseTek Announces Global Winners of Inaugural 2015 Customer Experience Awards

16
May
2016

Congratulations to our 2015 C.A.R.E. Awards winners for leading modern CEM programs.

Events & Webinars

ANZ_Webinar_2015
Webinar: ANZ Increases CX Score by 15% by Sharing Feedback with the Frontline

Feb, 15, 2016

We sat down with ANZ to learn about the impact of pushing customer feedback to the frontline.