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2008 2007 2006 2005 2004 and earlier
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Customers and employees want the same thing! mycustomer.com November 23, 2007 |
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Double Agents 1to1 Magazine October 5, 2007 |
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Capturing the voice of the customer Contact Management Magazine September/October, 2007 |
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Hype Cycle for Consumer Relationship Technologies, 2007 Gartner July 27, 2007 |
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Hype Cycle for Software as a Service, 2007 Gartner July 13, 2007 |
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Are You Delivering on Your Brand Promise? 1to1 blog July 6, 2007 |
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Vertex and ResponseTek Team Up to Improve Customer Experiences TMC Net June 26, 2007 |
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What vendors offer effective customer experience survey tools? SearchCRM.com May 9, 2007 |
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ResponseTek:CEM Offers Contact Centers the Voice of the Customer TMC Net May 3, 2007 |
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The Gartner CRM Vendor Guide, 2007 Gartner April 17, 2007 |
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Review on 2006/2007 with Syed Hasan Contact Center World (registration required) February 21, 2007 |
