Customer Experience Management (CEM) News http://www.responsetek.com/news.asp Contact centers can obtain a 360-degree view of customer experience by combining speech analytics with customer experience insights and action management tools. http://www.responsetek.com/press/pr1201-ResponseTek-CallMiner-Partnership.asp Syed Hasan - ResponseTek CEO presents at Customer Experience Management in Telecoms in Miami, Florida February 14-16, 2012 http://www.cemintelecoms.com/Event.aspx?id=614298 ResponseTek is chairing and facilitating event sessions at Customer Experience Management in Telecoms in London, UK January 23-26, 2012 http://www.customerexperienceevent.com/Event.aspx?id=628512 ResponseTek is pleased to announce that T-Mobile Austria, part of the Deutsche Telekom Group, has selected and implemented the ResponseTek Listening Platform™ to improve customer loyalty across their business. ResponseTek is powering T-Mobile Austria’s feedback solutions in both German and English for the mobile brands T-Mobile and tele.ring to collect customer satisfaction following interactions with call centre, retail store and mobile self-service contact channels. http://www.responsetek.com/press/pr1112-T-mobile-Austria-increases-feedback-volume.asp Syed Hasan - ResponseTek CEO presents at Banff Venture Forum October 6-7, 2011 http://www.banffventureforum.com Syed Hasan presents on the BCAIM Speaker Panel: The Latest in Mobile Marketing to Deliver Results October 13, 2011 http://tinyurl.com/c4cebxb Agreement highlights accelerating client demand for integrated voice of customer solutions with traditional market research practices http://www.responsetek.com/press/pr1108-ResponseTek-Synovate-announce-agreement.asp ResponseTek recognized in the 8th Annual International Business AwardsSM announced today http://www.responsetek.com/press/pr1107-ResponseTek-Distinguished-Honoree-Computer-Software.asp The biggest challenge the market research industry faces today is the shift in demand for real-time 'Voice of Customer' program http://viewer.zmags.com/publication/957fc07d#/957fc07d/42 UK-based author and blogger, Adrian Swinscoe, features ResponseTek CEO as a business leaders in the ‘customer’ space http://www.adrianswinscoe.com/blog/customer-experience-back-to-basics-and-creating-a-customer-focused-business-interview-with-syed-hasan-of-responsetek Leading enterprise Voice of Customer (VoC) software vendor expands its workflow capabilities by automatically scanning every customer comment and identifying unhappy customers, assigning manager follow-up http://www.responsetek.com/press/pr1105-market-research-spring-2011.asp New Global Trade Group Formed by Industry Experts Bruce Temkin and Jeanne Bliss will provide Members with Extensive Research, Education and Networking Opportunities http://www.responsetek.com/press/pr1104-customer-experience-professionals-association.asp Leading Customer Experience Management software vendor extends its mobile research capabilities with new intelligent SMS survey features. http://www.responsetek.com/press/pr1103-sms-feedback.asp ResponseTek:CEM software credited for being the strongest in the Customer Feedback Management (CFM) industry http://www.responsetek.com/press/pr1103-ResponseTek-recognized-as-hot-vendor-for-2011.asp How BCAA is using ResponseTek: CEM to make sure members are covered when and where they need http://www.responsetek.com/press/pr1102-ResponseTek-BCAA-Feedback-Program.asp Record sales, profits and growth recognized in annual list of technology achievers http://www.responsetek.com/press/pr1101-ResponseTek-Ready-To-Rocket.asp As the leading vendor of on-demand Customer Experience Management (CEM) software, ResponseTek is pleased to announce the addition of new workflow options directly integrated into its cloud-based platform. http://www.responsetek.com/press/pr1011-Advanced-Workflow.asp ResponseTek is pleased to announce its 14th consecutive quarterly release, which is focused on extending the market research oriented capabilities within the platform. http://www.responsetek.com/press/pr1008-Market-Research-Analytics.asp New features include capability to serve targeted announcements and messages to customers interacting with the on-demand knowledge base http://www.responsetek.com/press/pr1005-Web-Self-Service.asp Leading customer experience management (CEM) software vendor ResponseTek has extended its on-demand voice of the customer software suite to help companies improve sales and service performance by linking customer satisfaction metrics to front-line staff compensation. http://www.responsetek.com/press/pr1002-Employee-Recognition.asp 'Voice of the customer' software making a difference for embattled retail sector as top brands seek to keep customers http://www.responsetek.com/press/pr0912-Customer-Service-Holidays.asp SMS surveys and retail-focused reporting highlight the latest retail offering from leading voice of the customer software vendor http://www.responsetek.com/press/pr0911-CEM-Retail.asp A new brand monitoring application will help companies mine Twitter for brand ‘buzz’, automatically scanning for positive or negative sentiment and transforming the constant stream of buzz into actionable business intelligence, software maker ResponseTek announced today. http://www.responsetek.com/press/pr0908-Brand-Monitoring.asp Leading customer experience management (CEM) software vendor ResponseTek has extended its on-demand voice of the customer software suite to include advanced reports designed to reveal how various types of customer experiences directly impact customer behavior and loyalty. http://www.responsetek.com/press/pr0905-Advanced-Reporting.asp Winter 09 Release of ResponseTek:CEM adds new capabilities for analysis of free-form customer feedback, and integration with customer support tools http://www.responsetek.com/press/pr_2009_Feb26.asp ResponseTek, the leading provider of customer experience management (CEM) software, today unveiled a visualization tool that allows companies to manage and respond to customer experiences through keywords used in customer feedback. http://www.responsetek.com/press/pr_2008_Dec1.asp Conversion Services International, Inc. (OTCBB: CVNS.OB), a premier professional services firm focused on information management and process optimization solutions to Global 2000 organizations and other businesses, today announced a partnership with ResponseTek, the leader in on-demand Customer Experience Management (CEM) software solutions. http://www.responsetek.com/press/pr_2008_Sep17.asp AAA of Northern California, Nevada and Utah, the second-largest regional AAA club in the United States, has selected ResponseTek to provide its ‘voice of the customer’ solution, as part of an ongoing strategy to deliver superior customer experiences to all its members. http://www.responsetek.com/press/pr_2008_Sep10.asp ResponseTek, the leading provider of on-demand Customer Experience Management (CEM) solutions, today introduced new Net Promoter® functionality, providing its clients the ability to use the popular customer advocacy methodology to continuously improve customer experience delivery at the operational level. http://www.responsetek.com/press/pr_2008_July28.asp Leading multiline insurer for educators wins prestigious award at 2008 Call Center Excellence Awards for innovative, customer-focused processes and technology http://www.responsetek.com/press/pr_2008_July9.asp ResponseTek:CEM Spring 08 Release Delivers Enhanced Reporting, Analysis http://www.responsetek.com/press/pr_2008_May20.asp CEM for Contact Centers http://www.responsetek.com/news-webinars.asp Release enables global brands to involve customers and manage experiences more effectively http://www.responsetek.com/press/pr_2008_feb22.asp http://www.mycustomer.com/cgi-bin/item.cgi?id=133407 Syed Hasan Presenting at Prestigious Conference http://www.responsetek.com/press/pr_2007_nov5.asp Fall Product Release http://www.responsetek.com/press/pr_2007_oct30.asp 1to1 Magazine, October 2007 http://www.1to1media.com/View.aspx?DocID=30468 Contact Management Magazine, September/October 2007 http://www.contactmanagement.ca/Articles/07CM(S-O)_web.pdf ResponseTek Delivers Information Employees Need to Improve http://www.responsetek.com/press/pr_2007_oct1.asp ResponseTek chairing conference speaking track http://www.responsetek.com/press/pr_2007_sep27.asp Sports retailer selects ResponseTek for experience survey http://www.responsetek.com/press/pr_2007_sep20.asp New Features Deliver Insights from External Data http://www.responsetek.com/press/pr_2007_july27.asp Partnership set to improve customer experience by bringing the Voice of the Customer into North American outsourced contact centers http://www.responsetek.com/press/pr_2007_june26.asp CEO Syed Hasan is a keynote presenter at the upcoming 8th Annual Call Center Week conference in Las Vegas. http://www.responsetek.com/press/pr_2007_june25.asp CEO Syed Hasan is chairing the Customer Experience Management track at the upcoming European Customer Management World 2007. http://www.responsetek.com/press/pr_2007_may15.asp Ask the CRM Expert: Questions & Answers http://searchcrm.techtarget.com/expert/KnowledgebaseAnswer/0,289625,sid11_gci1254372,00.html