Customer Experience Management (CEM) News http://www.responsetek.com/news.asp Leading customer experience management (CEM) software vendor ResponseTek has extended its on-demand voice of the customer software suite to help companies improve sales and service performance by linking customer satisfaction metrics to front-line staff compensation. http://www.responsetek.com/press/pr_2010_Feb11.asp 'Voice of the customer' software making a difference for embattled retail sector as top brands seek to keep customers http://www.responsetek.com/press/pr_2009_Dec10.asp SMS surveys and retail-focused reporting highlight the latest retail offering from leading voice of the customer software vendor http://www.responsetek.com/press/pr_2009_Nov5.asp A new brand monitoring application will help companies mine Twitter for brand ‘buzz’, automatically scanning for positive or negative sentiment and transforming the constant stream of buzz into actionable business intelligence, software maker ResponseTek announced today. http://www.responsetek.com/press/pr_2009_Aug5.asp Leading customer experience management (CEM) software vendor ResponseTek has extended its on-demand voice of the customer software suite to include advanced reports designed to reveal how various types of customer experiences directly impact customer behavior and loyalty. http://www.responsetek.com/press/pr_2009_May29.asp Winter 09 Release of ResponseTek:CEM adds new capabilities for analysis of free-form customer feedback, and integration with customer support tools http://www.responsetek.com/press/pr_2009_Feb26.asp ResponseTek, the leading provider of customer experience management (CEM) software, today unveiled a visualization tool that allows companies to manage and respond to customer experiences through keywords used in customer feedback. http://www.responsetek.com/press/pr_2008_Dec1.asp Conversion Services International, Inc. (OTCBB: CVNS.OB), a premier professional services firm focused on information management and process optimization solutions to Global 2000 organizations and other businesses, today announced a partnership with ResponseTek, the leader in on-demand Customer Experience Management (CEM) software solutions. http://www.responsetek.com/press/pr_2008_Sep17.asp AAA of Northern California, Nevada and Utah, the second-largest regional AAA club in the United States, has selected ResponseTek to provide its ‘voice of the customer’ solution, as part of an ongoing strategy to deliver superior customer experiences to all its members. http://www.responsetek.com/press/pr_2008_Sep10.asp ResponseTek, the leading provider of on-demand Customer Experience Management (CEM) solutions, today introduced new Net Promoter® functionality, providing its clients the ability to use the popular customer advocacy methodology to continuously improve customer experience delivery at the operational level. http://www.responsetek.com/press/pr_2008_July28.asp Leading multiline insurer for educators wins prestigious award at 2008 Call Center Excellence Awards for innovative, customer-focused processes and technology http://www.responsetek.com/press/pr_2008_July9.asp ResponseTek:CEM Spring 08 Release Delivers Enhanced Reporting, Analysis http://www.responsetek.com/press/pr_2008_May20.asp CEM for Contact Centers http://www.responsetek.com/news-webinars.asp Release enables global brands to involve customers and manage experiences more effectively http://www.responsetek.com/press/pr_2008_march10.asp http://www.mycustomer.com/cgi-bin/item.cgi?id=133407 Syed Hasan Presenting at Prestigious Conference http://www.responsetek.com/press/pr_2007_nov5.asp Fall Product Release http://www.responsetek.com/press/pr_2007_oct30.asp 1to1 Magazine, October 2007 http://www.1to1media.com/View.aspx?DocID=30468 Contact Management Magazine, September/October 2007 http://www.contactmanagement.ca/Articles/07CM(S-O)_web.pdf ResponseTek Delivers Information Employees Need to Improve http://www.responsetek.com/press/pr_2007_oct1.asp ResponseTek chairing conference speaking track http://www.responsetek.com/press/pr_2007_sep27.asp Sports retailer selects ResponseTek for experience survey http://www.responsetek.com/press/pr_2007_sep20.asp New Features Deliver Insights from External Data http://www.responsetek.com/press/pr_2007_july27.asp Partnership set to improve customer experience by bringing the Voice of the Customer into North American outsourced contact centers http://www.responsetek.com/press/pr_2007_june26.asp CEO Syed Hasan is a keynote presenter at the upcoming 8th Annual Call Center Week conference in Las Vegas. http://www.responsetek.com/press/pr_2007_june25.asp CEO Syed Hasan is chairing the Customer Experience Management track at the upcoming European Customer Management World 2007. http://www.responsetek.com/press/pr_2007_may15.asp Ask the CRM Expert: Questions & Answers http://searchcrm.techtarget.com/expert/KnowledgebaseAnswer/0,289625,sid11_gci1254372,00.html