Increasing Satisfaction by Understanding Customers
The Shift to Customer Experience Management series
Thursday, May 15, 2008
8:00 AM PDT / 11:00 AM EDT / 4:00 PM BST
Blogs, social networks, and other communication technology have changed how consumers interact with each other and with businesses. Customer Experience Management can help you manage this shift by delivering to your employees the predictive business intelligence they need to understand how these changes affect customers’ expectations of your organization and make decisions that drive improvements.
This interactive web seminar will help you identify how these changes impact your business and how to use customer experience information to develop customer advocates.
Join Syed Hasan, ResponseTek CEO and learn
- How to understand the experiences that your customers receive
- Why advocacy is important your business
Complete the form below to register. Mandatory fields are marked with *.
You might also enjoy other presentations in the Shift to Customer Experience Management series:The Customer-Driven Organization: What Matters to Your Customers Should Matter to You (June 12)
The Feedback Link: Connecting Employees to Customer Experiences (July 24)
