The Feedback Link: Connecting Employees to Customer Experiences
The Shift to Customer Experience Management series
Thursday, July 24, 2008
8:00 AM PDT / 11:00 AM EDT / 4:00 PM BST
Too often, customer experience information gets trapped within independently-acting departments, never making it to employees who are empowered to improve the delivered experience. Identifying who should get what information and how frequently they should get it is a critical step to deploying Customer Experience Management.
At this web seminar, you will discover strategies to get the right information to the right people at the right time.
Join Chris Simmons, senior client manager, and:
- Hear the risks that come with getting some—or none—of your customers’ feedback
- Learn how to prepare different people in your organization for acting on customer experience information
- See examples of tactical methods to ensure that employees receive the right information to deliver exceptional customer experiences
Complete the form below to register. Mandatory fields are marked with *.
You might also enjoy other presentations in the Shift to Customer Experience Management series:Increasing Satisfaction by Understanding Customers (May 15)
The Customer-Driven Organization: What Matters to Your Customers Should Matter to You (June 12)
