contact center web seminar

Beyond the Dashboard: Closing the Loop with Customers

The Business Case for CEM series

Thursday, August 7, 2008
8:00 AM PDT / 11:00 AM EDT / 4:00 PM BST

After customers provide you with feedback, the easiest way to show them that you’re listening is to tell them what you’ve done with it, yet few companies manage to complete this critical step. This session offers ideas on how to tell customers that their feedback is important to your business.

Join senior client manager Stephen Coleman and discover:

  • When can you use one-to-many communication to tell your customers what improvements you've made
  • When customers need to hear individually from you

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You might also enjoy other presentations in the Business Case for CEM series:

The ROI for CEM Solutions (May 29)
Igniting Organizations with the Voice of the Customer (June 26)