The Value of CEM in the Contact Center
Advocacy and the Customer Experience series
Thursday, April 17, 2008
8:00 AM PDT / 11:00 AM EDT / 4:00 PM BST
Outsourced. Home-based. Off-shore. How do you know that your customers’ experiences are consistent across your contact centers? Do you know which agents create customer advocates? Join us for a web seminar and discover how a CEM solution can improve your contact center performance.
This interactive web seminar will help you learn how to identify who your customer advocates are, and how to create more. Using real-world examples of contact centers who have improved their customer advocacy ratings, you’ll learn how CEM can be used as predictive business intelligence that can drive your organization’s customer-oriented business processes, and deliver measurable results.
Join Gord Elder, product group director, and hear the impact that customers can have on your organization’s bottom line—and reputation as a customer service leader—when they become your advocates.
- Learn what to look for in a CEM contact center solution
- Learn how to empower your agents to improve the experiences that they deliver
Complete the form below to register. Mandatory fields are marked with *.
You might also enjoy other presentations in the Advocacy and the Customer Experience series:
