Do you have questions about customer experience management? Do you have a solution that you’re looking to improve? ResponseTek has packged our web seminars into different series that cover key CEM concepts, offer practical advice on implementing or improving your program, or address industry- or solution-specific quesitons.
Advocacy and CEM Series
This series covers the importance of customer advocates to any business, using examples from contact center and financial services solutions.
The Business Case for CEM Series
If you're familiar with CEM concepts and are looking for advice on how to improve or implement your solution, this series will help. Delivered by solution experts, each seminar turns real-world examples of successful solutions into a practical "how-to" guide.
May 29
The ROI for CEM Solutions
June 26
Igniting Organizations with the Voice of the Customer
August 7
Beyond the Dashboard: Closing the Loop with Customers
The Shift to CEM Series
As consumers change the way they interact with businesses, businesses need to adapt. This series of seminars covers key CEM concepts to help you understand the changing attitudes of your customers.
May 15
Increasing Satisfaction by Understanding Customers
June 12
The Customer-Driven Organization: What Matters to Your Customers Should Matter to You
July 24
The Feedback Link: Connecting Employees to Customer Experiences
CEM in the Contact Center Series
Your contact center is a critical customer channel. Our CEM in the Contact Center series will show you how you can understand and improve your contact center.
April 17
The Value of CEM in the Contact Center
May 29
The ROI for CEM Solutions
June 26
Igniting Your Business with the Voice of the Customer
August 7
Beyond the Dashboard: Closing the Loop with Customers
CEM in Financial Services Series
As the financial service industry grows increasingly competitive, understanding your customers is increasingly important. Our CEM in Financial Services series covers concepts that will help you improve your customers’ experiences.
May 1
The Value of CEM in Financial Services
May 15
Increasing Satisfaction by Understanding Customers
July 24
The Feedback Link: Connecting Employees to Customer Experiences
