ResponseTek Wins 2015 Temkin Customer Experience Vendor Excellence Award

Vancouver, Canada – April 8, 2015 – ResponseTek, a global leader in customer experience management (CEM) software for enterprise brands, has been named a winner of the 2015 Customer Experience Vendor Excellence (CxVE) Award as announced by Temkin Group. This award recognizes providers of products and services for their efforts in helping companies become more customer-centric. The CxVE Awards are based on three criteria: customer experience capabilities, clients’ results, and client references, and judged by a panel of industry experts.

The ResponseTek’s Listening Platform™ connects over 500 million customers with their service providers in over 60 countries around the globe. ResponseTek makes it easy for customers to share real-time feedback on key interactions whenever and wherever they occur. Customer feedback is translated into performance metrics and dashboards that inform the entire organization about mission-critical improvements. ResponseTek empowers the frontline to close the loop with the end customer by triggering alerts and managing the corrective actions that need to be taken.

“We pride ourselves on being innovators in the evolving customer experience space. Our passion to deliver great results for our clients pushes us to continuously evolve the ResponseTek Listening Platform,” says Syed Hasan, CEO and Customer Experience Officer at ResponseTek. “We are honored to win this award by Temkin, whose founder, Bruce Temkin, has been a driving force and key influencer for CEM as an industry and as a profession.”

Bruce Temkin, Managing Partner of Temkin Group states, “Congratulations to ResponseTek for winning a 2015 Customer Experience Vendor Excellence Award. We had a very strong group of nominees this year, and ResponseTek stood out for how well it is helping companies improve their customer experience.”

View the original article published by Temkin Group here.