ResponseTek & Westminster Savings Credit Union Win Technology Impact Award

Vancouver, Canada June 09, 2016– ResponseTek and Westminster Savings Credit Union (Westminster Savings) have been named as winners for the Adoption of Technology Award at 2016’s Technology Impact Awards.

The Adoption of Technology Award recognises a technology company and their client for the installation of a product or solution that has significantly improved the productivity, competitiveness, and profitability of the client’s company.

ResponseTek and Westminster Savings took home the award after demonstrating the successful implementation of Westminster Savings’ Voice of Customer program using the ResponseTek Listening Platform. Within the first seven months of implementation, Westminster Savings has seen an increase in its Net Promoter Score®  by 8 points, trending higher than ResponseTek’s client average of 6.5 points in the first year.

Chris Randall, VP Customer Success and CX Strategy at ResponseTek, said “We are thrilled to be named as a winner for the 2016 TIA Adoption of Technology Award alongside our client, Westminster Savings. The focus of their member experience program has established Westminster Savings as an industry leader in the credit union space. Their vision to bring the voice of both their members and employees into their decision making process has yielded impressive results. We are proud to help them carry out this vision using the ResponseTek Listening Platform.”

Maury Kask, SVP and Chief Customer Experience Officer at Westminster Savings, said “We are pleased to receive recognition with ResponseTek for the technology behind our Voice of Customer program. Our vision is to enrich the lives of our more than 55,000 members and customers and this technology is an important factor in helping us get there as it enables us to listen and respond to customer feedback effectively.”

A full list of 2016’s Technology Impact Awards winners can be found here.

_{Net Promoter Score® is a registered trademark of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.}