Webinars

Creating a successful voice of the customer program is more than collecting customer feedback and reading customer comments. Attend this session to learn new ways to excite your employees about the experiences they deliver and integrate customer feedback into employees’ routines.

Join director of client management Chris Randall and hear examples of how other companies have used customer feedback to energize their employees.

• Find out why you should share customer feedback throughout the organization
• Discover different ways to distribute feedback to employees

Online transactions. Accounts at multiple institutions. Easy-to-compare features. The way your customers interact with your business has changed. Join us for a 60-minute web seminar and discover how a CEM solution can help you navigate these changes and continue to deliver the experiences that your customers expect.

This interactive seminar will help you learn how to identify and create more customer advocates are in a world where customers often know more about the experiences you deliver than you do. Using real-world examples of organizations in the global financial services market who have improved their customer advocacy ratings, you’ll learn how CEM can be used as predictive business intelligence that can drive your organization’s customer-oriented business processes, and deliver measurable results.

Join solution experts Rob Fodor and:

• How to understand the experiences your customers receive across your business
• Why advocacy is important to your business