Upcoming Events
18th & 19th May, 2010
European Customer Experience World
Hilton Metropol Hotel, NEC Birmingham
www.ecew.co.uk
Past Events
24 November, 2009
Social Media and its impact on the Customer Journey at Everton Football Club
http://www.contactcentrebreakfast.co.uk/
12 November, 2009
The Customer Prosperity Formula
Five Decisions to Drive Extreme Customer Loyalty
15th September, 2009
Customer Experience Management Webinar with Bruce Temkin, Forrester Research
Location and registration TBA
1st and 20th October, 2009
Contact Centre Breakfast Club
IFDS, Chelmsford, UK
http://www.contactcentrebreakfast.co.uk/
7th & 8th October, 2009
World-Class Contact Centre Forum
Hilton London Metropole Hotel , London, UK
www.wccforum.co.uk
May 20 & 21, 2009
European Customer Experience World (London, UK)
http://www.ecew.co.uk/
Hosted by The Focus Group, European Customer Experience World (ECEW), formerly European Customer Management World (ECMW), is the industry’s pre-eminent ‘how-to’ leadership event on managing customer relationships, growth and loyalty in the new economy.
Consisting of keynote presentations, plenary sessions and track sessions, the event will focus on the pressures now faced by companies attempting to differentiate and retain customers in the new economy, and to demonstrate the value and bottom-line impact of successfully managing customer experiences, using real-life case studies by industry leaders.
ResponseTek is pleased to represent the CEM software sector at ECEW, and to host our client Barclays Stockbrokers in the presentation entitled “From Insights to Action – How Customer Experiences Can Drive Measurable Bottom-line Results”.
June 14-18, 2009
Call Center Week (Las Vegas, NV)
http://www.callcenterweek.com/
Hosted by the International Quality and Productivity Center (IQPC), Call Center Week is the North American customer service industry’s pre-eminent thought leadership event.
Consisting of keynote presentations, master class track sessions, site tours, panels and workshops, Call Center Week provides opportunities for customer service and contact center organizations to share new methodologies, processes and technologies, learn about best practice from industry leaders, and make connections with prospective clients and vendors.
ResponseTek is once again a co-sponsor this event – see you there!
June 23-27 2008
Call Center Week (Las Vegas, Nevada)
Call Center Week is the fastest growing call center event in the world! If you are interested in understanding and improving customer loyalty and advocacy at the call center, then this is one event you shouldn’t miss. ResponseTek will be presenting a case study on improving service quality at the call center by using the voice of the customer.
May 12-15 2008
European Customer Management World (London, UK)
For the third year running, ResponseTek will be sponsoring the European Customer Management World show to be held in London England on May 12th. This is the preeminent customer-focused show in Europe. ResponseTek will be delivering a case study on using Customer Experience Management (CEM) to ensure outsourcers deliver the services and experiences you promise your customers, and how to use CEM to drive service quality with your outsourcer.
ResponseTek has a limited number of discount passes available. Please contact us to receive a 25% discount from the listed price.
April 23rd 2008
Call Center Management Association Awards (Manchester, UK)
ResponseTek is pleased to announce it will be hosting a table at the prestigious Call Center Management Awards dinner to be held in Manchester on April 23rd. Come join us for an evening of networking with Richard Snow, VP & Research Director for Ventana Research as well as your peers in the call center industry.
April 10-11 2008
Competitive Customer Experience for Retail Financial Services (Miami, FL)
ResponseTek is pleased to be sponsoring this Marcus Evans Executive Conference where attendees will hear from a number of Fortune 500 financial institutions about they are differentiating through a superior customer experience. Dave Cliche, VP of Global Interactive Marketing from Aon Reed Stenhouse will be discussing how Aon has managed the customer experience to improve customer retention and locate additional revenue opportunities.
November 4 - 7, 2007
Frost & Sullivan Executive Mind Exchange: 3rd Annual Customer Contact 2007, West (Huntington Beach, CA)
ResponseTek CEO Syed Hasan presented in the "Best Practices in Customer Experience Management" track at this prestigious conference on people, processes and technologies delivering Customer satisfaction, retention, loyalty and growth. The interactive workshop on how to Operationalize Your CEM Program provided valuable insight on tools and techniques that build or enhance CEM programs.
September 30 - October 3, 2007
North American Conference on Customer Management (Orlando, FL)
ResponseTek chaired a track at this customer management conference exploring how to harness the impact of the voice of the customer to improve the business. Industry gurus and best practice-leading companies such as JP Morgan Chase, Best Buy, NIKE, and eBay shared how they are improving the customer experience.
