• • No IT involvement required – all SMS collection and reporting technology is hosted

  • 3-4 week solution implementation time

  • Existing ResponseTek client? Your mobile survey solution is accessible within ResponseTek:CEM alongside other solutions

  • Pay per respondent model available

  • We provide pre-packaged marketing materials

How it Works

ResponseTek Mobile Surveys allow organizations that interact with customers ‘on location’ to ask the right questions immediately following an interaction or transaction. Short, targeted Mobile Surveys are a low-cost, effective research strategy for:

• Financial services, including banks and insurance retailers
• Retail stores
• Hotels, restaurants and cafes
• Events,  conferences and tourism organizations

At every transaction point, where a customer’s mobile number is collected at the point of sale or registration, a ResponseTek Mobile Survey invitation is triggered, engaging the customer in a short question-and-answer cycle.

The ResponseTek Advantage

• Customer engagement and data collection anytime, anywhere
• Ability to track customer responses back to specific locations, events or sales channels
• Integration of mobile survey results directly into the ResponseTek Reporting engine in real-time
• Distributed and role-based enterprise workflow tools, including alerting and issue assignment

The Right Results

ResponseTek clients take advantage of the growing use of this communication channel to survey mobile customers on issues such as:

• Quality of front-line staff and services
• Quality of overall experience at store or location
• Overall Satisfaction, Loyalty or Advocacy

Find out more...
	Find out more about ResponseTek: Mobile Surveys
	See our Mobile Surveys in action.
	Talk to us today.