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Mobile Penetration by the Numbers
Half the world's population uses a mobile phone, and by 2013, 80% global adoption is estimated. Mobile communications represents the next frontier for companies of all sizes as they try to differentiate in highly competitive markets on quality of service delivery using mobile feedback
Mobile Feedback Works for.
• Retail stores
• Banks and credit unions
• Restaurants and cafes
• Events and conferences
• Field service and mobile workforces
Quick, simple and cost-effective business improvement
Your customers are networked, mobile and transacting in real-time. So why is your business still using outdated methods to understand and improve the customer experience?
Comment cards, survey mail-outs and secret shopping are complex, costly and take too long to deliver results. ResponseTek Mobile Feedback helps you hear from your customers in real-time.
ResponseTek Mobile Feedback brings the voice of your customers into your organization using the world's fastest-growing communication channel.
How it Works
- Your customers see promotional materials in your store or branch locations, inviting them to share their feedback.
- Your customers send their feedback using their SMS-enabled mobile phone
- The text comment is analyzed and integrated into the ResponseTek Reporting suite.
- Automated reply messages provide you opportunities to obtain additional feedback from your customers, such as satisfaction or advocacy scores.
- All voice of the customer data is immediately available across your organization, and integrated with workflow tools to ensure that the right people are alerted to customer issues at the right time
The ResponseTek Advantage
ResponseTek:Mobile Feedback provides you:
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Fast deployment – your text message solution is up and running in as little as two weeks
Fully managed mobile feedback solution – we provide the web-hosted reporting suite, allowing you to focus on collecting and analyzing customer feedback.
Structured, organized data by store or branch, region or brand
Pre-configured and custom reports, and powerful and easy-to-use text and sentiment analysis tools
Ability to integrate mobile feedback sessions with your third-party customer data
The Right Results
ResponseTek clients use mobile feedback to:
- Serve as an ‘early warning system’ for customer issues and problems, as they occur
- Leverage the popularity, ease-of-use and speed of mobile consumer technology
- Promote their commitment to engaging customers and continuous improvement
- Replace customer comment cards and other outdated forms of quality monitoring
Mobile Feedback: Find out more... |
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Find out more about ResponseTek:Mobile Feedback |
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See our Mobile Feedback in action. |
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Talk to us today. |
