ResponseTek is in the software business, delivering on-demand customer experience management (CEM) software and solutions to help companies continually improve the quality and consistency of the delivered customer experience.

ResponseTek was founded in 1999 to provide companies critical information for running their businesses – the voice of their customers. ResponseTek has subsequently become the leading global provider of CEM software solutions.

Our vision for the future:

Customer experience metrics are delivered continuously, accessible in real-time across organizations, and used alongside traditional performance metrics and financial data to support decision making at all levels in a corporation.

Our core values:

• Innovation: We will lead through innovation and a constant drive for improvement
• Excellence: We will strive for excellence in all that we do and be seen as a high quality organization
• Integrity: Our business and personal interactions will be based on our integrity, respect and a belief in ethical business practices.
• Success: We will set lofty goals and deliver exceptional results, both personally and at the corporate level.
• Power of all: We will support all employees to bring forward their ideas and opinions regardless of role or responsibility.

Year Established

1999

President & CEO

Syed Hasan

Technology Platform

ResponseTek Customer Experience Management (CEM) Suite

• Reporting
• Analytics
• Workflow

Products

• Feedback Management
• Market Research
• Knowledge Management
• Media Monitoring

Services

• Customer Experience Management Consulting
• CEM Program Design & Management
• CE Reporting & Data Analysis
• User Support & Training