Biography – Syed Hasan

Syed Hasan founded ResponseTek Networks Corp. in November, 1999, after a 10-year career in international business consulting.

Hasan’s vision was to provide consumers a voice – allowing them to be heard when corporations failed to deliver quality products or services; Hasan also felt the customer experience could drive business improvements and service delivery. At that time, it was a revolutionary idea. Could consumers be given the power to affect change in the marketplace?

Hasan, a graduate of mechanical engineering degree and international business, began his career in the UK with the pharmaceutical division of 3M. Recruited by the Canadian engineering firm Reid Crowther in 1992, Hasan established and led its strategic consulting division. In 1996, Syed joined Cambridge Technology Partners to lead their ecommerce strategy group, and helped define and implement corporate and e-commerce strategies and solutions for progressive Fortune 500 companies such as American Express, Ford Motor Company, BP Amoco, Voicestream, and Sega. 

In the fall of 1999, driven by an awareness of the critical gap between corporate brand promises and delivery, and the impact this was having on customer experiences and customer satisfaction, Hasan founded ResponseTek, running the start-up out of his downtown Vancouver apartment.

By early 2000, ResponseTek had acquired an initial round of venture capital, hired its first employees and begun development of one of the industry’s first customer experience management (CEM) solutions.

By early 2001, the company had its first two clients, and started to sign such blue-chip clients  as the Vancouver Canucks, Vancity Credit Union, Nike, British Telecom and GE.

Critical acclaim have followed Hasan and ResponseTek through the years:

• Business in Vancouver Top 40 Under 40 (2002)
• Silicon Valley North Magazine “Next CEO” (2002)
• Rocketbuilders “Ready to Rocket” (2004, 2005, 2007)
• Red Herring 100 for “Most Promising Companies Driving the Future of Technology” (2007)

Today, Hasan is President and CEO of one of the industry’s leading CEM software companies, with offices in Vancouver, Toronto and London, UK. More importantly, ResponseTek has emerged as a global knowledge leader in an emerging technology category, one now embraced by global leaders in customer satisfaction. The company’s portfolio of clients includes leading consumer brands in North America and Europe, such as AAA, Allianz, Aon, Bank of America, Barclays, HSBC, Sabre, Shaw and WestJet.

Under Hasan’s leadership, ResponseTek’s industry partners include global leaders in IT consulting, software and business process outsourcing, including IBM, Microsoft, Deloitte and CSI DeLeeuw.