ResponseTek eKnowledge™

The Self-Serve Customer Experience

ResponseTek eKnowledge knowledge base software is an on-demand software solution, allowing you to provide your customers answers to their questions. It’s a self service, front-line support tool that helps deflect calls and emails into your contact centers. ResponseTek eKnowledge is easy to use, both by your customers and staff.

ResponseTek eKnowledge Benefits: Reduce operational costs: ResponseTek eKnowledge provides online access to frequently asked questions (FAQ), helping you to reduce inbound support calls, and reduce operational costs. Centralize and share valuable information: When employees leave your organization, they take away the knowledge they learn with them. With ResponseTek eKnowledge, you can capture, centralize and share this valuable knowledge, across the entire organization. ResponseTek eKnowledge also helps reduce training time and improves employee on-the-line performance. Customer-driven self service: ResponseTek eKnowledge provides answers to your customers 24/7 without the restriction of support availability or wait time on the phone. Customers can find answers online quickly and easily by using the self-serve, user-friendly knowledge base.

Alicia Probasco, Manager for Sabre Airline Solutions, talks about how ResponseTek has helped Sabre improve the customer experience using the eKnowledge software.

ResponseTek eKnowledge can be configured to provide your organization’s customer-facing employees a permissions-based, self-administered knowledge base of frequently asked questions, answers, and discussion of popular issues, making your front-line employees more efficient and effective in their day-to-day jobs, and supporting orientation and training programs.

eKnowledge knowledge base provides quick and efficient resolution to customer issues at a fraction of the cost of  traditional contact center resources.

Customer Portal

Admin Control Panel

For more information about our eKnowledge knowledge base management solution, contact us:
solutions@responsetek.com

Toll Free: (866) 484-2900
Local/Intl: (604) 484-2900

ResponseTek eKnowledge™ is a trademark of ResponseTek Network Corp.