Systems Management Specialist - Intermediate

Location: Vancouver, BC

ResponseTek is the leader in on-demand Customer Experience Management (CEM) solutions, providing its ground-breaking SaaS (Software as a Service) solutions to global Fortune 1000 corporations. The company is head-quartered in Downtown, Vancouver, Canada, with offices in Toronto, India and London, UK.

Position Overview:

The Build Specialist provides technical expertise in the deployment to and management of ResponseTek’s production environments. The role of Build Specialist is to ensure accurate and timely deployments to all production environments, ensure source control and merging processes are undertaking correctly and that integration servers are operating efficiently.

The Build Specialist is part of the Build team that operates within the Systems Management Group and they have overall responsibility for the operation of the production and development environments at ResponseTek. In support of our growing client base and product we are support a large number of development streams.

We pair excellence in technology with a firm dedication to developing our people. We are looking for a dynamic and energetic person who craves to be constantly challenged, has a passion in technology and works well in a team based environment.


  • Deploy builds to production environment and UAT environments
  • Develop tools to support all aspects of build infrastructure
  • Ensure that build merge is performed correctly
  • Improvement to build processes
  • Ensure that repository and production are synchronized
  • Investigate issues within repository
  • Provide tier 3 support for ResponseTek's SaaS application
  • Provide support to the Systems Management Lead

Desired Skills & Experience

  • 2+ years of experience with source control systems, procedures and GIT/Jenkins
  • Experience with .NET/Powershell development environment and the ability to build tools to support the team and infrastructure
  • Ensure that build merge is performed correctly
  • Self-starter and comfortable working with a wide range of tools and technologies
  • 4-5 Years with Windows-based internet applications and supporting technologies (IIS 7.5)
  • Knowledge and Experience with SQL Server (2008 R2) and the ability to create own queries against the application schema
  • Excellent Communication Skills - both Written and Verbal
  • Experience of maintaining 7*24 service

If you are seeking an exciting career opportunity and are ready to embrace the rewards associated with a dynamic, privately-owned software firm, we want to hear from you right away. Please send your resume and cover letter to

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