How it Works

ResponseTek Employee Knowledge Base can be deployed to your Intranet or employee desktop. Your staff can create, add, edit and manage information using easy-to-use content management tools. 

Employee Knowledge Base works according to the needs of your organization and customers:

• Information can targeted for specific business units, regions or customer segments
• Easy management, usage monitoring, tuning content to match info employee’s are looking for.
• Company approval and publishing processes are automated through ResponseTek workflow rules.
• Customers can search for specific content, or browse by category.
• Customers can submit questions easily if they can’t find their answer in the knowledge base. 
• Integrating reports and analytics show the most popular and effective content, most popular searches, and top questions, allowing you to continuously improve your knowledge base

The ResponseTek Advantage

• ResponseTek Employee Knowledge Base is quick and easy to deploy and manage, centralizing company knowledge at a fraction of the cost of  traditional resources
• It’s configurable, so information can be created, managed and shared according to the structure, processes and business rules of your organization
• It’s customizable, so your solution looks like and integrated part of your company’s brand
• Content can be administered by employees, making them more efficient and effective in their day-to-day jobs, and supporting orientation and training programs
• Integrated analytics monitor usage, and identify quality gaps making it easy for you to ensure the knowledge base content matches the needs of your employees

Employee Knowledge Base: The Right Results

ResponseTek clients are using the employee knowledge base to:

• Improve the speed and ease of employee access to corporate information
• Help improve employee knowledge and performance by giving them relevant, up-to-date information
• Increase internal quality and consistency of information by reducing duplications and inaccuracies
• Reduce internal effort required spent handling internal employee queries
• Increase employee satisfaction by providing an easy to use self-serve capability.

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