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Our clients are happy to talk about their experience working with ResponseTek, but they’re also happy to win awards for their role in improving their customer experiences, and delivering great service.
Click on the links below to see some examples of the recognition awarded to our clients for their work in their respective industries:
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Justin Kenny – eChannel Programme Director for HSBC discusses the importance of delivering on customer expectations by using technology to turn customer data into business intelligence for the entire organization. Watch Now |
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Justin Kenny – eChannel Programme Director, for HSBC, describes the complexity with customer metrics and how HSBC now uses a predictive model to better understand the impact that intended changes will have on customer loyalty. Watch Now |
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Here Justin Kenny discusses how a global bank uses CEM to empower its regional management and staff with local insights, and the importance of acting on information to make improvements. Watch Now |
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Chris Fawcus, Aon Reed Stenhouse CEO (formerly COO), explains how ResponseTek has shaped Aon's customer experience program. Watch now. |
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David Cliche, Aon Reed Stenhouse VP Communications and Marketing covers how Aon has strengthened its customer relationships using ResponseTek. Watch now. |
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Brent Hoberman, lastminute.com co-founder and chair, highlights how ResponseTek enables the company to deliver excellent experiences. Watch now. |
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Dominic Cameron, director of Voice & Innovation, outlines how lastminute.com uses ResponseTek to manage customers' contact center experiences. Watch now. |
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Alicia Probasco, Manager, Documentation, Tools & Reporting for Sabre Airline Solutions discusses how ResponseTek has helped Sabre improve the customer experience and create a self service channel. Watch now. |
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Sandra Eichel - Manager of Operations and Systems Training at Forzani Group Ltd discusses how their retail brands, SportChek and Coast Mountain Sports, use customer experience information to differentiate themselves from their competitors. Watch now. |
