ResponseTek is a leader in the design, development and deployment of customer experience management (CEM) software. And we’ve been in the business since the start.

In 1999, the world of multi-channel feedback collection and market research was in its infancy and application service providers (ASPs) were just starting to realize the future of software as a service. We were there, innovating in the space and creating the first generation of CEM solutions.

Through our work with some of the world’s most innovative and forward-thinking customer management companies, we have consistently provided proven, industry-focused solutions specifically designed for continuous business improvement.

Recognized by industry analysts such as Gartner, Forrester and Ventana as a leader in CEM, enterprise feedback management and customer service software, we have endeavored to translate our work with our clients into industry thought leadership on best practices in CEM, and what the future holds for market research and customer feedback.

Our client successes and industry recognition are important factors in how we have achieved today’s success, and part of the reason why we’re leaders in the CEM industry.

Our vision for the future:

The voice of the customer is integrated with every employee’s work day, driving continuous change and innovation. Customer experience metrics are delivered continuously, accessible in real-time across organizations, and used alongside traditional performance metrics and financial data to support decision making at all levels in a corporation.

Our core values:

• Innovation: We will lead through innovation and a constant drive for improvement
• Excellence: We will strive for excellence in all that we do and be seen as a high quality organization
• Integrity: Our business and personal interactions will be based on our integrity, respect and a belief in ethical business practices.
• Success: We will set lofty goals and deliver exceptional results, both personally and at the corporate level.
• Power of all: We will support all employees to bring forward their ideas and opinions regardless of role or responsibility.