ResponseTek Networks was founded in 1999 to provide companies critical information for running their businesses – the voice of their customers. ResponseTek has subsequently become the leading global provider of Customer Experience Management (CEM) software solutions.
ResponseTek:CEM has been designed to measure and report on customer experiences, capturing insights on customer experiences when and where they occur, and delivering them continuously and in real-time. The goal? To improve customer experiences, and improve your business.
Executives and managers use ResponseTek:CEM to gain visibility, across the enterprise, into customer perceptions about the organization, allowing them to spearhead immediate change and innovation in problem areas.
Customer-facing employees use ResponseTek:CEM to gain insights into every single interaction they have with customers, allowing them to improve the quality and consistency of service delivery, and saving at-risk customers one at a time.
As a result of an organization’s commitment to the customer experience, and through use of ResponseTek:CEM software solutions, companies focused on the voice of the customer can improve customer advocacy.
Our Business
ResponseTek is in the software business, delivering customer experience management (CEM) software on-demand, to help companies continually improve the quality and consistency of the delivered customer experience.
Our Vision of the Future
- The voice of the customer is integrated with every employee’s work day, driving continuous change and innovation.
- Customer experience metrics are delivered continuously, accessible in real-time across organizations, and used alongside traditional performance metrics and financial data to support decision making at all levels in a corporation.
Our Core Values
- Innovation: We will lead through innovation and a constant drive for improvement
- Excellence: We will strive for excellence in all that we do and be seen as a high quality organization
- Integrity: Our business and personal interactions will be based on our integrity, respect and a belief in ethical business practices.
- Success: We will set lofty goals and deliver exceptional results, both personally and at the corporate level.
- Power of all: We will support all employees to bring forward their ideas and opinions regardless of role or responsibility.
