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Request a DemoOur Vision of the Future
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The voice of the customer is integrated with every employee’s work day, driving continuous change and innovation.
Customer experience metrics are delivered continuously, accessible in real-time across organizations, and used alongside traditional performance metrics and financial data to support decision making at all levels in a corporation.
Our Core Values
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Innovation: We will lead through innovation and a constant drive for improvement
Excellence: We will strive for excellence in all that we do and be seen as a high quality organization
Integrity: Our business and personal interactions will be based on our integrity, respect and a belief in ethical business practices.
Success: We will set lofty goals and deliver exceptional results, both personally and at the corporate level.
Power of all: We will support all employees to bring forward their ideas and opinions regardless of role or responsibility.
ResponseTek is in the software business, delivering on-demand customer experience management (CEM) software and solutions to help companies continually improve the quality and consistency of the delivered customer experience.
ResponseTek was founded in 1999 to provide companies critical information for running their businesses – the voice of their customers. ResponseTek has subsequently become the leading global provider of Customer Experience Management (CEM) software solutions.
ResponseTek:CEM has been designed to measure and report on customer experiences, capturing insights on customer experiences when and where they occur, and delivering them continuously and in real-time. The goal? To improve customer experiences, and improve your business.
- Executives and managers use ResponseTek:CEM to gain visibility, across the enterprise, into customer perceptions about the organization, allowing them to spearhead immediate change and innovation in problem areas.
- Customer-facing employees use ResponseTek:CEM to gain insights into every single interaction they have with customers, allowing them to improve the quality and consistency of service delivery, and saving at-risk customers one at a time.
As a result of an organization’s commitment to the customer experience, and through use of ResponseTek:CEM software solutions, companies focused on the voice of the customer can improve customer advocacy.
