Achieve a Single View of the Customer Experience

With proven industry experience, the ResponseTek Listening Platform enables your telecom to gain an enterprise-wide view of the customer experience - from agent satisfaction metrics to product and service quality metrics.

Capture insights from all of your customer channels - including online, retail store, call center, home visit and business services - with our Listening Platform technology to create seamless and reliable customer experience across your entire organization.

Working with some of the largest telecoms in the world ResponseTek leverages industry experience to drive innovation within our technology solutions to evolve with the complexity of the customer journey.

The Customer Experience Management Solution for Telecoms

The ResponseTek telecommunications' solution utilizes SMS, IVR, web and email collection channels to connect you to your customers. At all touch-points in the customer lifecycle – from purchase to billing to service to contract renewal – take advantage of survey tools to gain access to on-demand, real-time metrics.

Your solution will enable your telecom to:

• Increase accountability at all levels through employee motivation and incentive programs linked to scorecard results and trend reporting
• Remedy issues with real-time alerting notifying front-line staff of dissatisfied customers
• Enhance front-line performance with continuous feedback and targeted training
• Plan around the needs of your customers and drive overall organizational alignment

The Telecom Revolution – Creating Brand Fans, One Customer at a Time

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Find out more about ResponseTek: Telecommunications Solutions

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