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• Find out how the ResponseTek Media Monitoring and Reputation Management system helps you understand what your customers are saying about you, in the cloud. Learn More

Monitor media and customer buzz about your brand in real-time

With the growth of online media, blogging, social networks, and rapid information sharing tools, customers have more and more channels to talk about your company. Whether its news, editorials, blog postings or reviews, you need to tap into all forms of media to manage your brand effectively.

ResponseTek Media Aggregator taps into tens of thousands news and social media sources, creating a powerful customer experience management (CEM) tool to aggregate and manage public feedback and content about your brand.

Our industry-leading web hosted reporting software gives you powerful, cost-effective access to distributed reporting tools for every stakeholder in your organization

ResponseTek:Media Aggregator allows you to:

• Monitor Brand Mentions: Monitor your own brand to understand what the media and customers are talking about most, and identify hot topics and critical issues that require active brand management.
• Monitor Competitors: Monitor each of your competitors to determine how opinion of each varies, what issues they may be impacting in the marketplace, and what their customers talk about most often.
• Monitor Key Industry Topics: Monitor key topics related to your industry to identify how needs are changing in the marketplace.
• Monitor Customer Experience Best Practices: Monitor topics related to customer experience best practices to help the organization learn to maximize profit through optimum delivery of customer experiences.

Why ResponseTek:Media Aggregator?

• Understand where and when your brand is being mentioned across all forms of online media worldwide, and take action to manage your brand effectively.
• Track and monitor changes in public sentiment about your brand, and how it relates to your competitors.
• Identify negative topics and influencers, and take action to
  mitigate their impact before they affect your brand reputation.
• Identify supporters and promoters, and create strategies to leverage them positively in your business.

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