ResponseTek:CEM Research Solutions focus on the collection, analysis and reporting of strategic market research intelligence, an important element of any comprehensive CEM program.
ResponseTek:CEM Research Solutions go beyond traditional market research, by linking research data from individual respondents action management tools; in addition to enterprise-class dashboards and analytics reports, ResponseTek:CEM allows you to apply actions to customer-level research data, and track actions and results. Our revolutionary market research solution allows you to drive and associate actionable customer management results from your market research findings.
ResponseTek:CEM Research Solutions also give you the flexibility to integrate market findings and research initiatives of other internal and third-party research groups with the ResponseTek:CEM platform, and benefit from our advanced dashboards, analytics and workflow management capabilities.
Make your market research actionable with ResponseTek:CEM Research Solutions.
Solutions:
- Customer Satisfaction Surveys (post-call and outbound)
- Secret Shopper programs
- Industry Benchmarking Reports
- NPS® Programs
- Customer Panels and Focus Groups
- Employee Engagement Surveys
Features:
- User specific business rules and security
- Complex workflow
- Intelligent alerting
- At risk customer monitoring
- Employee level reporting and actioning
- Advanced reporting and analytics
- Automatic comment management and reply
Benefits of ResponseTek:CEM for Research Solutions
- Unified research management platform
- Integrated action management capabilities
- 360-degree view of customer insights across all research programs
- Demonstrable cost savings and ROI
- Real-time load reporting and feedback cause analysis
ResponseTek:CEM Advantages:
- Scalable CEM platform for all your research programs
- Cost effective and easy to deploy
- Multi channel delivery, including web, in-person, outbound call, IVR, paper-based
- Findings can be integrated with continuous and event-based CEM programs
- Complete solutions for contact centers, retail, online ecommerce, customer service, marketing, operations, sales, IT
ResponseTek:CEM Research Solutions allow you to transform the voice of the customer into actionable business intelligence, for a consolidated, 360-degree view of all your research insights in a single platform.
Find out more |
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Attend a web seminar, and see why and how ResponseTek:CEM Research Solutions are operationalized |
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Download a case study, to learn about Market Research best practices and ResponseTek:CEM success stories from industry leaders |
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Request a custom demonstration of the ResponseTek:CEM Research Solutions |
For more information about our Market Research Solutions, contact us:
solutions@responsetek.com
Toll Free: (866) 484-2900
Local/Intl: (604) 484-2900
