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Request a DemoResponseTek has designed a set of intelligent tools that help automate the identification of issues affecting customer experience to help our clients easily identify hot topics across broad ranges of customer data as well as identify specific at-risk customers as soon as they submit their feedback or surveys.
- Real-time escalation alerts, triggered by business rules based on type of feedback, survey score or business area route customer feedback to individuals responsible or accountable for feedback resolution
- Text Analysis – extracts common topics from any segment of customers to quickly understand what your customers are talking about the most in every part of your business.
- Sentiment Scoring - ResponseTek:CEM automatically scans every piece of open-ended customer feedback and scores the sentiment of each comment.
