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ResponseTek is a leader in the design, development and deployment of customer experience management (CEM) software. And we’ve been in the business since the start.

In 1999, the world of multi-channel feedback collection and market research was in its infancy, and application service providers (ASPs) were just starting to realize the future of software as a service. We were there, innovating in the space, and creating the first generation of customer experience management solutions.

Through our work with some of the world’s most innovative and forward-thinking customer management companies – such as Aon, HSBC, AAA, Sabre, WestJet and Pacific Blue Cross – we have consistently provided proven, industry-focused solutions specifically designed for continuous business improvement.

Recognized by industry analysts such as Gartner, Forrester and Ventana as a leader in the CEM, enterprise feedback management, and customer service software, we have endeavored to translate our work with our clients into industry thought leadership on best practice in CEM, and what the future holds for market research and customer feedback.

Our client successes and industry recognition are important factors in how we have achieved today’s success, and part of the reason why we’re leaders in the CEM industry.

The other part? Best-in-class technology.