Customer Experience Management Software

MEET THE RESPONSETEK LISTENING PLATFORMTM

Deliver consistently perfect experiences, identify customers at-risk and discover areas to maximize customer delight. See how we use VOC to transform businesses:

CUSTOMER EXPERIENCE NEWS

Nielsen Partners with ResponseTek

Nielsen Partners with ResponseTek: New Solution Combines Strongest Global Customer Experience Capabilities
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ANZ Press Release

ANZ Leads the Way for Customer Experience in Financial Industry, Wins International Customer Experience Award Read more >>

FEATURED BEST PRACTICE

Trends 2015: The Future of Customer Service
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The Path to Customer Experience Maturity
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Listen Everywhere

BIG DATA INSIGHTS ACROSS CUSTOMER TOUCHPOINTS

Listen to the voice of every customer, everywhere, all the time. Real-time feedback from a variety of touchpoints, including structured surveys and unstructured social media sources, is scaled and integrated with your data, pushing relevant insights to all levels of the business.
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A Top Broadband Company Improves NPS by 25 Points in 100 Days

Closed Loop Customer Feedback

INCREASE SALES CONVERSION AND REDUCE CUSTOMER CHURN

Identify and save customers at-risk of defecting with a closed loop feedback approach through automated alerts, workflow and reminders.
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Closing The Loop on Dissatisfied Customers

Second by Second Actionable Insights

DID YOUR CUSTOMERS HAVE A GOOD
EXPERIENCE TODAY?

With tailored results for individual employees delivered through role based dashboards, scorecards and rankings, enhance performance management and ensure service consistency. This guarantees all levels of your organisation can answer the vital question of whether your customers had a good experience today. Read more >>

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    Listening Points

    Cross-channel feedback, including social media, captures insights from customers wherever they are

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    Data Integration

    Reliable and scalable integration with business processes and systems to deliver comprehensive role-based reports

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    Role-Based     Reporting

    Expertise in complex hierarchy and security structures ensures only the right people see the right information

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    Closed Loop

    Sophisticated workflow and alerting guarantees you can always follow-up with customers

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    Our Customer    Promise

    100% of our people are 100% focused on customer experience along with 24/7 support

Global Best Practices

CONNECTING OUR CLIENTS TO OVER 250 MILLION CUSTOMERS

ResponseTek solutions span the globe to connect customers with industry leading companies in telecom, financial services, insurance, retail, tourism and more. Read more >>

Take the First Step

START HERE

Learn more about implementing customer listening points throughout your organization with the ResponseTek Listening Platform.
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