With ResponseTek software, customer insights are real-time, actionable, and continuously drive improvements across the enterprise.
Our complete suite of customer experience management (CEM) solutions are being used today by many of the world’s leading customer-focused companies.
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Online review sites, blogs, social networks…do you know how consumers are talking about your brand? Find out how with ResponseTek Media Aggregator – your online brand monitoring solution.
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No more batch-based reports – ResponseTek Market Research products provide continuous "anytime, anywhere" collection of customer insights. Talk to us about strategic and transaction-based multi-channel surveys.
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Create listening posts throughout your business. Integrate their feedback across your organization. Use real-time insights to solve operational issues and save at-risk customers. Find out how to manage customer feedback, and improve satisfaction and loyalty.
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Customer Experience
Management (CEM)
Use ResponseTek on-demand software to improve satisfaction results by up to 50%
Whether you measure CSat, NPS®, CEI or other metrics, ensure your Customer Experience strategy is more than just consulting and periodic customer surveys.
ResponseTek:CEM software provides a robust, auditable framework for quickly identifying failures in the customer experience.
Real-Time
Market Research
With ResponseTek reduce your customer market research costs
by up to 30%
How’s your market research ROI? Static data is expensive, and rarely links to the bottom line.
Our Market Research products can reduce your research spend by 30%, and deliver actionable results. We’re your one-stop data collection and reporting solution.
Enterprise Feedback
Management (EFM)
Use ResponseTek Enterprise Feedback Management (EFM) to reduce churn by up to 5%
You may only learn about at-risk customers once they leave you for a competitor.
Use ResponseTek:CEM to continuously monitor your customer feedback and identify those who are at risk. Arm your front-line with ResponseTek real-time alerts.
Brand
Monitoring
The world is talking about you. Are you listening?
ResponseTek Media Aggregator taps into over 25,000 news and social media sources, creating a customer experience management (CEM) tool to aggregate and manage public feedback about your brand.
Use ResponseTek Media Aggregator to monitor brands, competitors, and key industry topics to uncover what the world is saying about you.
Our Clients
Using ResponseTek:CEM software, HSBC has been able to understand, benchmark and assign responsibility for the customer experience, both globally and locally by region.
To find out more about HSBC’s approach to CEM, visit ResponseTek.com and view a series of video clips, featuring HSBC’s E-Channel Program Director Justin Kenny.
View our client success stories
