Deliver consistently perfect experiences, identify customers at-risk and discover areas to maximize customer delight. See how we use VOC to transform businesses:
Nielsen Partners with ResponseTek: New Solution Combines Strongest Global Customer Experience Capabilities
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ANZ Leads the Way for Customer Experience in Financial Industry, Wins International Customer Experience Award Read more >>
Listen to the voice of every customer, everywhere, all the time. Real-time feedback from a variety of touchpoints, including structured surveys and unstructured social media sources, is scaled and integrated with your data, pushing relevant insights to all levels of the business.
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Identify and save customers at-risk of defecting with a closed loop feedback approach through automated alerts, workflow and reminders.
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With tailored results for individual employees delivered through role based dashboards, scorecards and rankings, enhance performance management and ensure service consistency. This guarantees all levels of your organisation can answer the vital question of whether your customers had a good experience today. Read more >>
Cross-channel feedback, including social media, captures insights from customers wherever they are
Reliable and scalable integration with business processes and systems to deliver comprehensive role-based reports
Expertise in complex hierarchy and security structures ensures only the right people see the right information
Sophisticated workflow and alerting guarantees you can always follow-up with customers
100% of our people are 100% focused on customer experience along with 24/7 support